Server transfer bugggggg

ı cant transfer help me pls
Does anyone know the solution, I think amazon has been keeping me busy for 5 days, they still haven’t said a solution.

I’ve moved this over to the support section so our support team can check into this for you.

Hello @atakankoksoy and thank you @Centeotl for moving this over,

I am sorry to hear you are having issues moving servers. Here are the basic things you need to have complied with in order to be able to do so:

  • You must be in a Sanctuary.
  • You cannot be part of a company when transferring.
  • Cannot have active Trading Post transactions.
  • Cannot own any houses.
  • Must be at least level 25.

Please note, if you comply with all of the above and the issue is still ongoing, some servers are presently unavailable for transfers as they are either full or not accepting transfers (locked). You can try moving to a different server with availability or wait on the server to become available with no specific time frame for when this may happen. You can check on the server status here.

If this is not what is affecting your case, this scenario will require our tech team to look into your logs and follow up directly with other possibly sensitive account information that is best not posted on the forums so it would be better if you could please create a web ticket by going to Contact Us | Amazon Games.

Best of lucks and see you in Aeternum! :wolf:

If you’re still unable to transfer:

Do you have a PTR character in the same region you’re trying to transfer to? This can cause the game to count that against your character count - so you may want to delete the PTR character and try again.

Cheers :slight_smile:

1 Like

I have this bug too, submitted a ticket and was basically told to wait for who knows what/when.

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