Server Transfer Date

Game Support English Support
62

Hi Rafter and the Devs,

This is linsane. Is it a bad idea to make it available as a one-off for people who were misimformed OR make it possible for a higher price in tokens (marks of fortune)? What’s the problem? At-least as a one off or that’s impossible and unreasonable?

Also clearly read before that you would be able to transfer between regions.

After being unable to log on (after work hours) due to queues on Europe, I proceeded to start solo on US East with hope of joining friends on EU later. Pings were showing around 140ms to US East from the game interface. From previous experiences with other MMO’s which don’t require low-latency FPS-shooter trip times, I presumed this was OK, especially knowing that transfer would be available. Many other MMO’s play well even at 200ms.

Having now leveled a character and pushed a few professions quiet far, with many hours, now come to find that can’t transfer to EU? I would love to stay on US East and maybe make new friends there but due to how the netcode works it’s been almost impossble to do expeditions or any encounters with more than 3+ players as everything is rubberbanding and freezing out like CRAZY. And this is on a 1Gbps fiber link (with amazing peering to US) that is handled by a dual core 2.2Ghz commercial router. Even tested at a different location, a friends place, also fiber wired connection and with a different PC (high end gaming laptop), the same crazy lag issues persist.

Something isn’t perfect with the netcode or engine, as 130-150ms is unplayable. With the same setup I am able to play Overwatch on US servers from EU, with 110-130ms… not perfect crisp response but no hitches or lag or anything. And that’s a higher tick rate game, especially in competitive.

So I soloed most content and put in over 50 hours grinding + gathering + leveling, being almost at lvl 30 now. So now this all to be thrown away because you guys misinformed us? Do you secretly despise us? Do you secretly hate your customers and want them to suffer? Is this how you respect your customer’s time? Many players aren’t 18 years of age and on a summer vacation to be re-doing stuff all over again. So now some are going to be thrown under a bus? Because we couldn’t fortell that your netcode/engine isn’t well optimised to work beyond 130ms and at the launch you yourself encouraged us to jump on any server? Hence now many of us have to re-roll and re-grind like masochistic cult followers?

I can record just how bad this lag-rubberbanding on video and post it here. It’s impossible to hold aggro as a tank (with the carnelian gem socketed!) and all the protector perks in the right places. I literally freeze out every few seconds and mobs have already changed position and it’s just impossible. Abilities take a few seconds to process and you watch a boss mob just run from you while your actions seem to be on some delayed queue. And it’s not my hardware or connection as the same thing happens on different hardware and on different wired connections from a different provider. It’s the game. Others have made posts about insane lag when its above 120ms.

So Raftel. Would you mind to either retract that statement with further clarification. Or put CRITICAL flag on that issue in your developer issue tracker report.

I personally would stay as loyal customer with you forever and bring more customers in, if you do the right thing and allow the many who were, again repeating misinfomred, to be able to continue their characters where it actually works for them. Or is it too hard?

Best,
Q

63

where does it say ANY server in this.

64

It doesn’t. It was late and I read fast. I still feel the spirit of it says ANY, but you are correct, it doesn’t say it.

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65

Region being the larger point here.

It can’t be ANY server to ANY server. As high population ones may not be feasible or possible, but a different region, yes they did say on twitter as quoted by AtixAisaka previously, link above.

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66

I mean this tweet says any server of the players choice

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67

I feel bad, I kind of egged him on, knowing that a previous customer service rep gave the usual “we can’t say anything” response. I’m glad that he gave a real answer, but I hope he’s okay

69

This is so incredibly disappointing. I’ve been trying to get someone to play an MMO with me for nearly a decade, and she finally did… and now I find out she won’t be able to play with my main character after transfers are allowed. What’s the point of playing an MMO if you can’t invite friends to play with you? I genuinely don’t get it… up until now it’s felt like a single player game more than anything. The markets have also crashed, so even that aspect isn’t fun any longer. This game seems to be actively dying before our eyes…

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70

Yes, I really hope Raftel was incorrect and we’ll be able to transfer geographic regions. We’ll have to see, though.

71

Thanks for giving quick feedback. Hopefully, this decision is changed. Playing MMO’s without my friends is a little sad :frowning:

Maybe New World can allow people to transfer to any server if they have at least one steam friend on it??

72

Is not that we do not want the options, technical limitations have to be taken into considerations, since I see there has been some confusion about this I will go ahead and double-check. Just be patient in the meanwhile so I can get everything sorted out :smiley:

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73

That I sleep like a regular human :smiley:

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75

Ah for 21 hours, must have been a good nap. :slight_smile:

76

Sure @Raftel 's response was made 21 hours ago, but your comment was made 3 hours ago and depending on where they’re based it’s completely reasonable that they slept

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77

Good afternoon, to the comment that it will not be possible to change regions in migrations, do you realize that there are people from Europe who have had to go to other regions because they could not enter any server in Europe? And I imagine that this would have happened to a lot of people, because you haven’t made this clear from day one? There are many people who are going to lose 2 weeks because you did not prepare the launch well, I have many friends with more than 100 hours that now you are telling them that they are thrown away. VERY GOOD WORK.

78

It seems a shame to me, be clear with the answer, people let the launch pass but we are not going to let this go, many people because they could not enter the US servers had to go to the United States and the people are separated. to the community and it is not serious. This is said from day one and not letting people raise a character to level 60 and then not giving the option.

Very bad communication and very bad support.

79

I am just trying to help you guys out because I know you really want an update on this, when I asked there was confusion but the official answer has always been there to be checked:

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80

Uh, but his response was made 30 minutes ago? Why would it matter when my comment was made, considering he was being tagged in multiple responses. Lol?

Not that this should even be debated - we’re here to figure out what’s going on with regional transfers.

81

Dude, have you read the responses here since you’ve come back to the thread? … this has been posted here multiple times. And we have a screenshot from the New World twitter account stating regional transfers will be allowed.

Are you reading these, or? unknown

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82

thank you :slight_smile: and that we are not always on the clock

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83

Yeah but yesterday I jumped the gun so I am actually taking a different path to escalate this, so hand tight, enough confusion for a day :smiley:

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