Server transfer purchase bug

Hello, I was going to transfer my account between servers from Barri to Auru. Just before doing that I paid 300 Turkish Lira and confirmed the transfer and money was taken from my steam account but my account was not transfered and I was left in same server without any transfer happening. I tried to relog everything but it did not work i bought 2 transfer tokens

Purchased: 26.01.2023
Purchased: 27.01.2023

Hello Azikoo, since your thread is in English, I’m moving it from the French “Rapports de bug et traduction" section to the English “Game Support” section.

Hello @Azikoo,

Hope you are doing well.

I’m really sorry about the issue you are facing, this is clearly not the experience that we want for you as players, here are some troubleshooting steps that might help you to have this solved right away:

If those steps don’t work then I can recommend you to reach us via player support using the following link to create a support ticket and review your case in more depth:

Please make sure to add this post link as well as the DxDiag and Gamelogs through a sharing link from a Cloud Storage like Google Drive to the support report, you can pull it following this steps:

DxDiag report:

  • Go to Windows Start search bar and type dxdiag.
  • Click on dxdiag.exe.
  • When green progress bar goes away, select Save All Information and save the file to their desktop.


  • Game logs can be found on: \Users\USERNAME\AppData\Local\AGS\New World\CrashDB\reports\

Hope this helps. :magic_wand:

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