Trying to transfer on NA WEST
Ygdrassil to Camelot
Every time I initiate the transfer I get the message “Unexpectedly disconnected from game server. Try again later”
Anyone have a fix for this?
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Moving this over to the Support section. Hope they can help!
A lot of people have the same issue (some for a couple months now). There’s no fix as of now and many people have tickets submitted and I’d advise you to do the same to increase the magnitude of the issues in the developer’s eyes and hopefully increase the priority that way.
how do i submit a ticket? I’ve talked with support live chat
Live chat should have submitted a ticket for you, if not, you can hit the Web Ticket button here:
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just made one thanks for the help!
Hello @shmergy,
Welcome back to the New World forum, I’m really glad to see you are here at the forums and hope you can enjoy your time here and at the game as well!
I’m sorry about the issue you’re having with the transfer, in this case and due to the nature of your concern I can recommend you to reach us via player support using the following link: Contact Us | Amazon Games to create a support ticket and review your case in more depth.
Please make sure to add this post link as well as the DxDiag and Gamelogs through a sharing link from a Cloud Storage like Google Drive to the support report, you can pull it following this steps:
DxDiag report:
- Go to Windows Start search bar and type dxdiag.
- Click on dxdiag.exe.
- When green progress bar goes away, select Save All Information and save the file to their desktop.
GameLogs:
- Game logs can be found on: \Users\USERNAME\AppData\Local\AGS\New World\CrashDB\reports\
If you need further assistance in any other issue please don’t hesitate in reaching us again!
Cheers!
So is there a way to talk to an actual human about this problem? It seems like its been going on for months and nobody has resolved this issue.
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