Sign in errors - US East


I am getting the attached errors on sign in. I’ve verified steam game files with no errors found. Also uninstalled and reinstalled game on a different SSD.

Eventually, after killing steam altogether and trying multiple times it’ll usually let me in.

I will note the “exit to desktop” option does not function when this happens as well. I have to close the game from either the taskbar or task manager.

Hello @Shabby,

Hope you are doing well.

Thank you for bringing this issue to our attention, for which I’d suggest you to kindly go through the troubleshooting steps mentioned on :arrow_double_down:

In case this does not work then please contact our live support through chat by clicking on :arrow_double_down:

That way we can receive the pertinent information to help you with this.

Be sure to have your logs ready in case they ask for them:

Instructions for finding the in-game logs:

  1. Press Windows+R on the keyboard, type %appdata% and press enter.
  2. Open the most recent file from this folder: /AppData/local/AGS/LogBackups.
  3. Paste the contents of the file into your message.

Hope this helps. :magic_wand:

Same here as Shabby…Barri world…my web speed is 91-98 mb’s…thoote was a latency issue for my pc, isn’t…

I just wanted you guys to be aware. The game will work, sometimes after killing the steam process and trying multiple times it just sucks to have to go through that.

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