i have tried a lot of things like checking the internet or revalidating the game or deleting the game and redownloading it
Same
also 3 of my friends we live in Jordan tried to use a VPN also didn’t work
i used to get same problem in Italy. VPN helped me.
vpn didnt work for us people told us its all about internet and that my internet is bad but look
why we dont have live chat support ? blizzard has it and it is the only good thing about the company x,x
Hello @Sambo.The.Black
Hope you are doing great and apologize about this inconvenience.!
I understand that you have tried to fix this situation already it can normally be fixed by Verify integrity of game files log :: Help and Tips and restarting the client. You can also try to trobleshoot you EAC in case that can help on the error Contact Us | Amazon Games
Since this did not solved the problem I suggest to reported as a web ticket for it to be properly investigated Contact Us | Amazon Games.
Best Wishes Adventurers!
i did all of that already and i made like 5 tickets didn’t hear from you guys i bought this game since beta 1 and i have been playing it ever since.
Hey @Sambo.The.Black
I apologize if those steps didnt help you on the solution of you situation I would also suggest to try some of this troubleshooting steps Troubleshooting EAC Issues - Support | Amazon Games If you have not.
Meanwhile I will collect more information related to this situation and will be updating the post as soon as we have a resolution.
thank you for your patience Adventurer!
i had starting getting this only from the summer medley update oddly enough only on my 4g mobile broadband connection, been using it for 14 months no issues then this update happened if i retry 15-20 times i eventually get in unless its a big patch or server restart then it cane take 20-30 mins to let me in
also do you get the error message when it trys to log you in
" you account is allready in session "? and puts you back to the character screen
doesn’t affect 3g or 5g just 4g for some reason so i used 3 different networks in the UK and same issue when i relayed this to amazon customer services i heard nothing back after 18 days so i just let it go "AGS " awful gaming services customer support and tech support is just pure awful never seen such a Big company with such shitty agents
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