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We also have existing workaround for some issues that you can find here
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What is your character name in New World: Xephz
What server/world did you experience your issue on: Primordial
Describe the issue you are experiencing:
2 of my item gone misising 1st Deceit’s Design with pristine pearl (GS 625), 2nd my glove with pristine pearl in it (600gs)… those 2 items i use for daily chest run… and 1 of my amulet and earring with GS 625 now back to 600… this all happened after the previous day I experienced a movement bug…
(if a bug) Please include a screenshot or video of the issue that you have experienced:
I’m sorry that you’re having this issue with the missing items, due to the nature of your concern and to be able to help you I can recommend you to reach us via player support using the following link: Contact Us | Amazon Games to create a support ticket and review your case in more depth.
Please make sure to add the DxDiag and Gamelogs through a sharing link from a Cloud Storage like Google Drive to the support report, you can pull it following this steps:
DxDiag report:
Go to Windows Start search bar and type dxdiag.
Click on dxdiag.exe.
When green progress bar goes away, select Save All Information and save the file to their desktop.
GameLogs:
Game logs can be found on: \Users\USERNAME\AppData\Local\AGS\New World\CrashDB\reports\
If you need further assistance in any other issue please don’t hesitate in reaching us again!
