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Don’t forget to check the Known Issues List to see if your issue is currently being worked on by the dev team.
We also have existing workaround for some issues that you can find here:
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Describe the issue you are experiencing: I open the game and I just see a ballpit and a bunch of ships in the background
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Is this a bug or an exploit: bug
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(if a bug) How did the issue effect your gameplay: I can’t play
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(if a bug) Were you able to recover from the issue: No
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(if a bug) Please include a screenshot or video of the issue that you have experienced:
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What are the steps to reproduce the issue as you experienced: Just open the game
