Still Can't claim loot from Prime

[Tovic43]

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• What is your character name in New World: Kelsuis

• What server/world did you experience your issue on: Seer (FSS East)

• Describe the issue you are experiencing: Already made a report but I never got no reply, missing three “claim” boxes, including the Dragon’s Hoard still

• Is this a bug? Bug

• (if a bug) How did the issue affect your gameplay: Gameplay none, just can’t get any items from claims

• (if a bug) Were you able to recover from the issue: no

• (if a bug) Please include a screenshot or video of the issue that you have experienced: First Pic
  

  
  
  Second Pic:
  
  
  
  Third Pic:
  
  
  
  Fourth Pic (meant as third but I didn’t place it by mistake)
  
  

• What are the steps to reproduce the issue as you experienced: N/A

• When did this happen? As you can see, it’s been a long long time that has never been fully addressed

[Centeotl]

Thanks for reporting this. I’ve moved this over to the support section so they can take a look into this for you.

[Tovic43]

Thank you, I’m sorry. I thought I had this in the correct section. @Centeotl I modified my bug report and added a “fourth” pic, since you moved this over, I can’t seem to add this on there so would you mind please? Thank you thank you

[Kagami]

Hi @Tovic43

Hope you are doing well!

I’m sorry for the problem you are getting claiming the Prime loot.

I would like to share some troubleshooting steps you can try for this problem.

Here is the link:

Claiming Prime Gaming Loot

Steam Verify integrity of the games files

If the problem persist, please reach out our support team in order to help you further.

Here is the link to contact them:

Contact us

Hope this information help you!

[Tovic43]

Kinda sorta but not really. I’ve had this issue for a while now. I’ve verified files many of times, unistalled/reinstalled NW (Even after the latest prime drop of the dragon hoard which I still do not have either). I thank you for reaching out but I’ll see where and if this leads to my solution via support team but the support team site/workers, lacks transparency and communication most times, most (not all)

[Kagami]

Hi again @Tovic43

Thanks for your reply!

I understand and I really recommend you that in this case since you had contact support team before, please reach out them again and please ask for an update about your case in order to know what happen since here in the forum we have share with you the troubleshooting steps and none of them works for you and you still have the same problem with the Prime loot.

Give them all the information needed and with details so they can investigate quickly this issue,

Hope you have a nice day!

[Tovic43]

I will say this, I was able to get ahold of the support team and after some back and forth (5 total emails, 3 of which were auto-replies) BUT they did come through, I was able to claim said Prime loot chests and now have them in my possession. So, I thank @Centeotl and ofc you @Kagami for answering my post and helping me obtain my chests. Thank you both

[Kagami]

Hi again @Tovic43

Thanks for your reply!

I’m glad that you was able to claim and get your prime loot chests!

Please let us know if you need help with something else.

Hope you have a nice day and see you in Aeternum!

[Centeotl]

Glad to hear this is solved!