****** Please make sure you fill out the following information before submitting a report ******
Don’t forget to check the Known Issues List to see if your issue is currently being worked on by the dev team.
We also have existing workaround for some issues that you can find here
To report a player or company for Code of Conduct violations, please do so here
What is your character name in New World: Solomon Kayne
What server/world did you experience your issue on: Barri
Describe the issue you are experiencing: Item claim window bugged
Is this a bug? (If this is an exploit, please dm Aenwyn or Luxendra) Yes.
(if a bug) How did the issue effect your gameplay: blocked item claim window
(if a bug) Were you able to recover from the issue: NO
(if a bug) Please include a screenshot or video of the issue that you have experienced:
I’m really glad to see you are here at the forums and hope you can enjoy your time here and at the game as well!
In this case and due to the nature of your concern I can recommend you to reach us via player support using the following link: Contact Us | Amazon Games to create a support ticket and review your case in more depth.
Please make sure to add the DxDiag and Gamelogs through a sharing link from a Cloud Storage like Google Drive to the support report, you can pull it following this steps:
DxDiag report:
Go to Windows Start search bar and type dxdiag.
Click on dxdiag.exe.
When green progress bar goes away, select Save All Information and save the file to their desktop.
GameLogs:
Game logs can be found on: \Users\USERNAME\AppData\Local\AGS\New World\CrashDB\reports\
If you need further assistance in any other issue please don’t hesitate in reaching us again!
