Stuck on Launch Screen

Im stuck on the launch screen and it won’t go past it. I’ve tried the troubleshooting tips in this post, Stuck on the loading screen. Ive also tried a complete reinstall. Was working just fine yesterday and many days before that.

Hello @cmsmith3845,

Welcome to the New World forum, I’m really glad to see you are here at the forums and hope you can enjoy your time here and at the game as well!

Since you have tried the big part of the troubleshooting available for this then I can recommend you to reach us via player support using the following link: Contact Us | Amazon Games to create a support ticket and review your case in more depth.

Please make sure to add this post link Stuck on the loading screen to the report as well as the DxDiag and Gamelogs through a sharing link from a Cloud Storage like Google Drive to the support report, you can pull it following this steps:

DxDiag report:

  • Go to Windows Start search bar and type dxdiag.
  • Click on dxdiag.exe.
  • When green progress bar goes away, select Save All Information and save the file to their desktop.

GameLogs:

  • Game logs can be found on: \Users\USERNAME\AppData\Local\AGS\New World\CrashDB\reports\

If you need further assistance in any other issue please don’t hesitate in reaching us again!

Cheers!

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