Stuck on the loading screen

Alice.Voodoo · June 8, 2022, 3:55pm

After the 1.5.2 update I can’t get out of the loading screen.

My pc is above the requirements. I already checked files. I already reinstalled the game. Checked for driver updates. Everything is ok and still the game does not start.

Anyone can help me?

Cactacea · June 8, 2022, 4:20pm

Hello Alice.Voodoo,

I’m sorry after the 1.5.2 patch New World. is giving you issues launching.

I really appreciate you’re communicating to us about this issue and also I want to thank you for sharing the troubleshooting you have done so far.

I just want to confirm if you already did the troubleshooting related with with the third party program EasyAntiCheat that is linked within New World:

Open New World in your Steam Library.
Right click on New World’s list title and then Go to Settings < Manage < Browse Local Files.
Open the EasyAntiCheat folder.
Run as administrator EasyAntiCheat_Setup executable file.
Make sure in the drop-down within EasyAntiCheat Service Setup New World is the selected game.
Press Repair Service.
After this process verify Steam Integrity Check files:

Restart your PC and re-launch New World.

Please let us know as soon as possible if after these troubleshooting the problem persist.

Thanks for all your feedback and specially your patience.

Alice.Voodoo · June 8, 2022, 4:32pm

Done. Did not work…

Cactacea · June 8, 2022, 4:49pm

Thank you for confirming that Alice.Voodoo

Now, we are going to verify the AGS Files that are linked within New World:

Windows + R type in %APPDATA%
Go to Local and Roaming (Both files will include an AGS file) and open them.
Rename the AGS sub-folder ‘‘New World’’ to something different like ‘’_New World"
This will refresh the cache files within New World and remove the error launching the game.
Re-launch New World.

I will be waiting for your replying to answer you as soon as possible.

.

Alice.Voodoo · June 8, 2022, 4:58pm

Leeet’s Play. Ty for your help.

Cactacea · June 8, 2022, 4:59pm

I’m really happy to hear it worked for you Alice.Voodoo,

Thank you so much for sharing you were able to fixed it and I wish you safe travels in Aeternum.

CapriTigeris · June 12, 2022, 1:16am

@Cactacea I too am having the same problem. The game keeps crashing on the loading screen. I followed all of these steps listed above and I am unable to fix it. I’ve also un-install re-installed the game. Please advise. Thank you!

duckith419 · June 12, 2022, 1:58am

same did everything listed, everything i have is up to date. was on this morning, went to sleep and now it stays stuck on initial loading screen.

newworld42 · June 12, 2022, 1:03pm

I also have the same problem as of yesterday (11th June). Suggested steps didn’t help.

Cactacea · June 12, 2022, 2:45pm

Hello CapriTigeris, duckith419 and newworld42,

Welcome newworld42 and newworld42 to the New World’s Forums.

I’m so sorry you still are having issues launching New World. This issue is taking care by the devs right now, in the meantime, I also want to confirm if you already applied the troubleshooting related with the Internet Protocol Version 6 (tcp/ipv6):

Open Windows settings.
Go to your Network&Internet section.
Click Change Adapter Settings.
Right-click your connection (It can be either LAN or WIFI adapter) and go to Properties.
Scroll down in the menu until you found the option Internet Protocol Version 6 (TCP/IPv6)
Uncheck the box next to it and restart your computer.
Re-launch New World.

I will be waiting for your replying to answer you as soon as possible.

CapriTigeris · June 12, 2022, 3:09pm

Internet Protocol Version 6 fix worked for me! Thank you!

Revelate · June 12, 2022, 3:48pm

some people from my company had the issue that they were stuck in the loading screen, they fixed it by reinstalling/updating graphic card drivers.

newworld42 · June 12, 2022, 4:26pm

Disabling IPv6 didn’t solve it for me.

Cactacea · June 12, 2022, 4:39pm

Thank you so much for sharing you were able to fixed it CapriTigeris and I wish you safe travels in Aeternum.

Cactacea · June 12, 2022, 4:42pm

Thank you so much for sharing you followed the troubleshooting and the problem still persists newworld42.

Also, I want to thank Revelate for the help provided. If reinstalling/updating graphic card drivers doesn’t work; I’d suggest to please contact Amazon Games Customer Support using the link below and keep handy the following information, so we can escalate your case via ticket about this launching error:

Character Name.
Region.
World / Server.
Computer Specifications.
The previous troubleshooting you’ve already made.

Once more I’m sorry for the inconveniences this may cause!

system · July 12, 2022, 4:42pm

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