Sturgeon's Luxury Cap not working

[Raegore]

****** Please make sure you fill out the following information before submitting a report ******

• What is your character name in New World: Raegorx
• What server/world did you experience your issue on: Valhalla
• Describe the issue you are experiencing: I purchased the Sturgeon’s Luxury Cap and did not receive the skin.
• Is this a bug or an exploit: bug
• (if a bug) How did the issue effect your gameplay: wasted 5 premium tokens
• (if a bug) Were you able to recover from the issue:
• (if a bug) Please include a screenshot or video of the issue that you have experienced:
• What are the steps to reproduce the issue as you experienced:
• When did this happen? (Date and Relative time; please include your timezone) 8/24/2022 ~5:00PM CST

[Centeotl]

Welcome to the New World forum community, Raegore.

Sorry to hear you haven’t received your skin!

I’ve moved this over to the support section as our support team can look into this for you.

[Fenrirskoll]

Hello and welcome to the forums @Raegore and thank you @Centeotl for moving this one over,

I am sorry to hear you seem to be missing a purchased item.

This scenario will require our tech team to look into your logs and follow up directly with other possibly sensitive account information that is best not posted on the forums so it would be better if you could please create a web ticket by going to Contact Us | Amazon Games.

Please, do not hesitate reaching out to live support to have this looked into.

See you in Aeternum!