? where do u see this. Did u even read his thread? 
If you can produce semi coherent sentence, your reading comprehension canât be this bad, stop trolling, please.
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Again, can you read? I didnt bot or sold gold. I wasnt even accused of that. Those reports are âoutgoingâ reports I wrote. And by the way, I didnât get banned for anything, I only got a warning. Please read thoroughly!
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GDPR is about âpersonalâ data such as real life name, address, email ect, not about pixels in a game or what you have done with those pixels.
It sounds as if they did state what you got the warning for- abusive language. It sounds as if you shit talk enough in global that you feel you need to get the exact phrase so you can write it down and learn from your mistakes? lol
Here is an idea, just limit global chat to chat about the GAME and refrain from any shit talk so you do not have to demand notes on what was said every time to write them down.
All of this attention over a warning, not even a ban? lol
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That doesnt change that the information he got from amazon is somehow strange.
Iâm mean reports that expire? And so on, this is interesting.
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I donât think what you are stating is correct. Rather, it looks like when the file is saved as a csv file the relevant information is not included for security purposes.
I have no evidence for this but from my programming experience something like this: penaltyId: [some longer ID] would be updated via a function that makes a request to a database. In layman term, the customer service team is either using some application/website that doesnât obfuscate the information for them since it is most likely updated from a get request to a server.
You also see this for ReporterIP:[IP], I am confident that the [IP] is most likely updated/viewable by the customer service rep but not included when saved as a csv file for security reasons.
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So what was the text they think was abusive language? How can I learn if I dont remember insulting anyone or being abusive and they cant give me context? And more important, why wont they give me a chance to defend myself if they even state ingame that I should write the customer service if I have an objection? So either there is no context connected to the penalties in the backend, which is very bad if thats not documented and it explains why customer service has to lie (because they simply dont have any information), or they dont want to give me context. But if they dont want to give me context, why even state that I could write the customer service? And why saying they cant give me more information because of âdata protection reasonsâ? That makes no sense at all.
As I stated in the post, the parts in brackets [âŚ] have been removed by me. I wont post IP addresses.
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Then if they did provide you with the information are you saying that the in game chat log is not available?
Edit:
Good, they arenât obfuscating the attributes, since you said you made them unavailable.
It still makes sense to me that they wouldnât provide your exact comment.
Community guideline #9
-Accept disciplinary action
oh no, how tragic
Your conclusion on this, may be faulty though.
The penaltyContext after all, is a submission by someone else. As such, it may contain private information related to that person. And as such, under GDPR, AGS may actually be in violation to share that information with you without prior consent of the other person.
I wouldnât consider it unlikely for all requests of personal data under GDPR, to return an empty penalty context in that matter.
But ultimately, thereâs only one way to find out for sure. Have more people submit these requests.
Several options here. First of all, perhaps an oversight in the request. Perhaps. Try doing another SAR specifically asking for your chat logs. Alternatively, chat logs arenât generally stored. But rather only within the context of a report a snippet of chat is stored accompanying the report.
This is hard to judge really.
None of us are privy to the âactualâ conversation between the OP and Amazon employee, nor do we even know who the OP was talking to, Amazon Game support, live chat, appeal process, 800 call in line⌠In fact, we do not even know what he asked for exactly so this is all hearsay other than a supposed answer to a conversation we cannot see and what appears to be his own interpretation not a copy of the actual answer?
The OP demanded the statement he was âwarnedâ for under GDPR and the customer service person provided some details, it does not suggest this is the only storage area for this data or that the customer service rep sent him everything.
Pretty sure sure GDPR covers personal information about you, not your pixelated toxic spew to others in global chat so no, I do not think they have to send you this when you start demanding things under GDPR.
I already explained this, just keep chat in game limited to game chat and refrain from saying anything you would not say to your mother if she was the person in game you were addressing.
Pretty sure what they are saying is that you have the chance to appeal. Did you follow the actual appeal process on the warning?
It might not make sense to you, but perhaps it is something such as the information involves the names of other players and this would impact their privacy?
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Either the ingame chat is not stored in a log or they didnât send me the chat log of all my messages as they should have. Because, well⌠my own written messages are data that they store about me and therefore should be sent to me if requested.
Either way, both would be bad.
I did what they asked me to do. My initial contact was via a support ticket in the category âwhy got I banned?â or âI got banned wrongfullyâ, something like that. Because there was no category about warnings, I used that category.
Again, how can I have a chance to appeal if I donât know what I am accused of? Itâs like the police banging on your door saying âYou have been reported and we give you a warning for misbehavior, but we wont tell you what you was reported for or what exactly you are accused of, so you wont be able to defend yourself or learn from mistakes.â
You should have a look at this:
i dont know but after iâve read this and saw what is happening to many people i dont even trust a word of ags anymore. ^^
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If amazon doesnât save the data that resulted in a ban, how can a ban be justly appealed?
Iâll give you an example. Someone banned for offensive chat. If the chat isnât stored, how can it even be proved to have occurred?
If it is stored, AGS have broken the law with regard to providing information held.
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referring to crafters as âbag makersâ when it was the most profitable thing on the trade station got a corp member banned for a day for abusive language. that is also the answer they gave him when he tried to refute the ban. what is and isnât abusive is up to the individual.
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The problem is there is no evidence for them not having that information as opposed to simply not providing it at all, or it not being part of a closed ticket.
That is, when we submit an in game report for example a coin bot spam, that message is copied and submitted. Reasonably, it can be concluded that this information is sent to a database somewhere.
I canât comment on the legality because I have no expertise in that field. However, I can speculate about programming related stuff if provided with accurate information.
Maybe you also need to request your personal information from League of Legends
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So how does even AGS or the customer service outsource company verify that the worker did any work at all?
Would be a great feature for cops to just jail people without collecting any evidence for the record â except in the real world we call that CORRUPTION.
Actually, in a PVP focused game where tempers go high, specially if you beat someone and they donât like it, this reporting recording is very unacceptable because it means there canât be an appeal process - meaning someone canât go through data to verify a report.
I actually am not going to spend any more in the cash shop until there is a response and this is changed because I am not going to invest in my account if it can be banned, without scrutiny and an honest appeal process. This is not some kind of an ultimatum it is just I donât have confidence to spend.
I would say this is a crucial matter right now.
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