It was a crucial matter since beta when players tested the mass-reporting system and basically found that it works. And weeks ago on live when mass-reporting apparently works even though AGS keeps arguing that they have real people looking at reports.
Example:
The appeal process is simply your chance to provide a counter to the warning or ban and for AGS to look at your specific situation again and either rescind the warning/appeal or uphold it.
You were reported by multiple people to have this land in the lap of a live person. That person reviewing the file DOES have the statement that was reported as this is sent off the in-game abusive chat report feature.
Again, one-sided hearsayâŚ
I have seen complaints from those that get banned that were involved in a lengthy toxic conversation in chat that then claim innocence on one statement such as âbag makerâ when their spew was ongoing before and after and the phrase they were suggesting is innocent when looked at on itâs own, had negative connotations attached to it on how it was being used in that chat conversation. One example I saw was someone that stated they were banned for simply mentioning âTaiwan is a Countryâ but failed to provide the context of the conversation. They returned after the ban and repeatedly the exact same thing in global and provided a screenshot. Interesting how there were a lot of Asian names in global at the time chatting where this person continued to just type the phrase âTaiwan is a countryâ, I am sure the offender simply felt the need to continue to provide geography lessons in global every time someone with an Asian name would type rather than this being discriminatory toward anyoneâŚ
So while everyone might jump on the bandwagon that something like âtaiwan is a countryâ or âbag makerâ is not an offensive/abusive statement, context does matter. In fact, if someone is being coy with the chat abuse, I suggest that people that do decide to report other players, use the extra detail space to mention the comments before or after that show a nefarious intent with the sentence you are reporting, ie. Every time someone with an Asian name speaks in global, offender spews the phrase âTaiwan is a countyâ over and over ect.
Again, all of this is hearsay and comes from the mouths of those with the warning and bans and of course, they would never ever do anything wrongâŚ
Little story⌠I was falsely mass reported in-game for âdisruptive conductâ and filed an appeal on my warning. This was corrected quickly as is the case with most players that are not actually guilty of the offense listed for the ban when filing an appeal. I then followed up my appeal with a request to take action against all of those that reported me.
Arguing against hearsay is not productive so I will end the discussion here with suggesting that people keep in-game chat friendly and limited to game conversation and if you feel you have been falsely reported, file an appeal as I know that the appeal process does work when someone is unjustly reported as I have had firsthand experience with it.
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Thanks for that, gives me a bit more confidence in the appeal, report system.
No evidence. No call for any further process. Typical moderators, no training, no experience, just jack boots and power.
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I hate that people are allowed to use this as a negative example, yet if I said âTaiwan is definitely itâs own country.â because democracy, itâd be banworthy.
Again, it is often not the words themselves but how something is being used.
This is not a discussion on whether AGS is too strict with abusive chat warning/bans as I am someone that sometimes will engage in a little âchat pvpâ at times in games. It was clear early on that AGS was a bit less tolerable to this sort of behavior than other developers so I quickly made the decision that I would stick to pvp in the open world rather than in global chat in this game.
The way I look at it, terms like âabusive behaviorâ is subjective and if you know a company has a little more strict policy with something like this than other games you played, just simply refrain from engaging in chat conversations that go outside of discussions related to what is happening in game and if you do engage, put on your big boy/girl panties and be ready for a possible warning or ban if others feel offended and report you.
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Also, if you get banned on these forums there is zero information on why that happened or which mod did it. I was left wondering why is the forum asking me to create a new user when I already have one when logging in for days. Spent 2 hours with their âsupportâ and like everyone else never got anywhere.
Eventually found out by creating another user and looking at my original profile that I had been suspended for 5 days. No emails, no notifications, nothing. Just boom, youâre banned. It sounds like this complete lack of logging and informing is an endemic problem for them.
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Going on about protection law then expecting them to break the law?
If someone files a report against you itâs their PERSONAL DATA they are giving amazon. So no, you donât have a right to it and amazon giving you that data would be illegal.
Theyâve ignored plenty of large and popular threads. I bet this one either gets ignored or a disingenuous âwe will strive to do betterâ comment.
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The OP set a record for likes and bump-posts in less than <24hr period. I donât think Iâve ever seen someone have so many supporters.
What? I donât want to know who reported me. I donât even want to see the report message of these people. What are you talking about? 
I just want to know which text messages I wrote got me reported and what the reason for the penalty / warning is.
Is there a possibility you totally misunderstood my original post?
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May I direct you to jaypooks? 
âyou New World account is no longer permanently warnedâ
WARNED⌠like fuck me, they canât even spell it right.
They canât give that to you under your own law. Any data that could be used to identify the other person would be illegal. If you became toxic to someone and they reported you for it giving you that data would allow you to identify them even if their name is not given.
Personal data â Personal data is any information that relates to an individual who can be directly or indirectly identified.
Also, the lack of any extensive retained information if true is your own laws fault.
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Data minimization â You should collect and process only as much data as absolutely necessary for the purposes specified.
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Storage limitation â You may only store personally identifying data for as long as necessary for the specified purpose.
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In Ultima Online the Game Masters (GM) would teleport you to jail and then when you came back they would explain why you were in jail. I was unattended macroing in Luna (a city in the game) hitting a golem with a poison weapon to increase skill, didnât know you couldnât just leave your character automatically doing itâs own thing, so a GM teleported to me and asked if I was there, I was not. He teleported me to GM jail. I came back and I was like âHello?â and the GM explained what I did and explained why that was not allowed. I got off light with a warning, that was my only jail encounter in my 9 years of playing UO, but I talked to GMâs several times.
The only other game where I had encounters with game masters was WoW back in the day.
I havenât seen any other MMOâs make any efforts to have GMâs on servers or have them being accessible or available, everything seems shrouded in secrecy now. Itâs kind of annoying New World seems like they donât have enough of anything let alone transparency.
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Dude⌠even their NPCs are freaking rude and offensive.
Yet the people that get banned are the ones being mass reported or falsely banned.
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I was temp banned second week into the game for abusive language, ofc i said a lot of stuff so i wanted to find out what got me banned exactly. My first data request didnât even include AGS files. After almost 2 months of waiting for a CS response they told me no can do, even with the Data Requests they are not required to give you exact reasoning for your ban. They are also âtoo lazyâ to give you logs of your own chat logs from around the time you were banned. This is roughly what i found out after talking to well over 15 support members from AGS over the span of almost 2 months, while being constantly frustrated by having my tickets closed.
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Just a reminder to everyone reading this.
If you got banned and have strong feelings that it was unjust, look for your rights. There has been plenty of lawsuits against gaming company that banned people wrongfully. If you live in a country that has customer protective laws (almost any country with a few exceptions like NK, VEN, Cuba), you can file a lawsuit against them. Most of them do not require you to have a lawyer for a small claim complaint.
As a few examples; in Brazil, people have filed lawsuits against Riot (League of Legends) and Blizzard.
I suggest using a translator;
Teve conta banida? Entenda direitos e se cabe processo | esports | ge (globo.com)