Surprise Server Maintenance in the middle of Mutation Run (Lost Orb)

[soljaragz1234]

Server: Nidavellir
Username: ZillakamiSosmula

I had been waiting for 3 days for my mutation group to get together. Finally we all manage to get on at the same time, we started the mutation in dynasty at 9pm PST. 14 Minutes in, out of nowhere, we get a message about server maintence at 9:40 PST…We get to the last boss, and get her down below 50% hp before we all got booted from the game wasting our run and making me lose my orb. AFTER WAITING 3 long days for my group together, this type of nonsense is precisely what is making me really close to uninstalling, if i don’t get my orb back. GIVE ORB BACK.

[DcPinkman]

Hello @soljaragz1234 ,

Hope you are doing well.

I Apologize for the inconvenience caused.

In this case I request you to please contact us live.

This is the best way to help, you can contact support through chat here: New World - Support | Amazon Games 1

That way we can receive the pertinent information to help you with this.

Be sure to have your game logs ready in case they ask for them:

Provide the latest 3 logs from: Users\AppData\Local\AGS\New World\LogBackups

DxDiag report https://support.microsoft.com/en-us/windows/open-and-run-dxdiag-exe-dad7792c-2ad5-f6cd-5a37-bf92228dfd85:

Go to Windows Start search bar and type dxdiag.
Click on dxdiag.exe.
When green progress bar goes away, select Save All Information and save the file to their desktop.
I hope this helps.

Stay safe and take care!

See you in soon in Aeternum.