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Don’t forget to check the Known Issues List to see if your issue is currently being worked on by the dev team.
We also have existing workaround for some issues that you can find here:
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What is your character name in New World: Valnir Tethrinn
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What server/world did you experience your issue on: Charybdis
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Describe the issue you are experiencing: The Sydicate Chronicler Hat has an incorrect level requirement of Level 60, while every other piece of the set is required level 40.
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Is this a bug or an exploit: Bug
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(if a bug) How did the issue effect your gameplay: Unable to complete the level 40 set of Syndicate gear for my character.
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(if a bug) Were you able to recover from the issue: No
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(if a bug) Please include a screenshot or video of the issue that you have experienced:
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What are the steps to reproduce the issue as you experienced: Confirmed it on the Syndicate Rep after buying it and finding out I couldn’t equip it.
