Hello,
First off let me say sorry if this is the wrong section for this, i felt it was the proper one as i believe the support for new world really needs an upgrade given my current position. Also before anyone links to appeal, the temp ban is over and i have appealed im just seeking answers to what can i do to help not get banned again and to see what i did wrong to begin with.
Backstory:
I have not played new world in roughly a month, maybe a tad over that. I started playing last Friday-Sunday since i saw a new update was coming out and my friends were getting back into it as well. I generally dont type much in game and keep to myself, i will type in group chats and area chat when chilling with randoms in dungeons and such but mostly just relax and keep to myself. I bought the game for two of my friends Monday and went to log in to help them start leveling up so we can party together and noticed i was Temp Banned for 3 days, ended on Wednesday, and the reason stated was “Cheating”. I didnt cheat and didnt do anything besides a few dungeon runs, mining ore nodes and buying some upgraded weapons/shields off the market (im a tank). Upon filling out the Appeal process and waiting my time out i was emailed this back from support:
"Hello,
We reviewed the information you provided on appeal and have confirmed that the original disciplinary action was merited in your case.As it is harmful to the community and violates #3 Play fair of the following section of our Code of Conduct (https://www.amazon.com/help/ags/coc):
As a result, your New World account remains suspended until 2022-10-20 04:18 UTC+05:30 / IST
We understand this may not be the result you hoped to receive, but based on the information provided in your appeal, we can’t change the penalty applied.
If you still feel that you were mistakenly penalized despite following all rules in the Amazon Games Code of Conduct, we would appreciate it if you could provide further evidence to substantiate your appeal.
Thank you,
Best regards,
Redacted Name
Amazon Game Studios"
I was baffled but when i went to that section and started reading to see what did i do to break that section i couldnt personally find anything that i did given i literally only kept to myself and was harvesting ores, big thing to note i wasnt using a macro or anything i physically was harvesting the ore.
Section 3:
"Cheating
Section 3 within the Code of Conduct outlines the guideline: “play fair.” A Cheating penalty means that the player violated that guideline.
Violations include, but aren’t limited to:
Botting
Example: Using an automated program that plays the game on behalf of a human player.
Exploiting a bug
Example: Discovering an item dupe and duplicating the item, resulting in an unfair advantage.
Real Money Trade - Buying
Example: Receiving suspicious amounts of in game currency from verified RMT sellers.
Real Money Trade - Selling
Example: Advertising or providing, leveling services or item trades for real life currency.
Tampering with game files
Example: Discovering that by altering game settings in a certain sequence you can modify gameplay experience.
Account Sharing
Example: Sharing your account with other players to help farm items.
Known cheat program detected
Example: Using a known cheating program in game."
The only thing i can think is i got reported for botting when it was actually me just being me and playing how i have always played. Even my friends know i really enjoy harvesting and doing life skills more than anything, its just relaxing and gives peace of mind.
Upon talking with support more and trying to find out any more information about this Temp Ban i was given the following:
"Hello,
We reviewed the information you provided on appeal and have confirmed our findings that we believe the original disciplinary action was merited in your case for Cheating: cheating strike 1 as [the additional evidence you’ve provided was insufficient]
This probably isn’t the answer that you’re hoping to hear, but we won’t be able to change the penalty applied and any further appeals on this issue won’t change the outcome.
When a player cheats to gain an unfair advantage over other players, this ruins the gameplay experience for everyone else that is trying to enjoy the game as intended. We hope you can understand why we take violations of our code of conduct seriously as these can be harmful to the overall community and integrity of the game experience for all.
As a matter of policy, we don’t share specific details about cheat programs or irregular behavior detected as this information can be used by third parties to avoid detection.
As these situations can be contentious, we need to reserve the right to determine what constitutes fair play and to take corrective action when we deem necessary to protect the community at large.
We appreciate your understanding.
Thank you,
Amazon Games Customer Service
Best regards,
Amazon Game Studios"
I wasnt asking for specifics of what they use to ban just what did i do to receive it, im currently terrified to even play the game out of just thinking the game i have invested time and money into will get banned. (Note the money i put in was only for a few skins off the shop that i thought were cool). Eventually i ended up getting an email stating they will no longer respond to the email. Another thing to note when i asked how i can prove that i didnt “cheat” they never answered or told me of a way to prove myself i was labeled guilty without any proof from them.
The Temp Ban is over and im able to log in and do stuff. Tm not trying to fight it im just trying to see if anyone has any info on what i may have done to get the Temp Ban, i really enjoy the game and want to play it with my friends but im worried ill just be harvesting or doing what i normally do and get banned again. Any advice or thoughts would be greatly appreciated.
Thanks,
-Kelso
PS: Im aware people will think its deserved to ban and such and i respect that but from my point of view i did nothing wrong or breaking the TOS or COC, this post is only in hopes to find out what i did and how i can improve to keep myself from having my account perma banned. (example being talk more in chat or just quit harvesting nodes)