Thank you Devs, and QUIT COMPLAINING, PEOPLE!

General Discussion General Discussion
18

Something like this doesn’t resonate with the people who complain. Most customer service related issues are fixed by simply addressing the problem and solving it.

The most important thing is from AGS point is to not take anything personally and focus like a laser on every problem and issue and wipe them out. Small and large issues alike are important.

Even unrelated problems, redundant problems and issues that were already fixed should still be addressed (even if its just telling them, “been there done that…NEXT”) would do a great deal for positive feedback and progress.

Worked in the customer service industry for a long time. (everything from stores to dispatch to cable tech help to IT to QC). Most customers who have a problem…want it solved beyond everything else.

21

Loves Bezos hates the gaming public…Got it

22

You try to to convince us that this broken game of clown fiesta, bug carnaval and exploit championship is OK? It’s defenitly not. It’s more than month from the release and with every patch it gets only worse. Is that what you call “They’re doing what they can as quickly as they can”?

23

I spent 30 years as a software engineer - and you are making far too many assumptions to be a good software engineer.

24

I’m likely making way fewer assumptions than the actual developers of this product. I can give them a pass for the complicated set of circumstances that could lead to coin and item duplication, and a lack of foresight when it comes to all of the different code paths in play that interact with the underpinnings of the financial service API that they were attempting to block traffic to - there will always be edge cases depending on the framework and how it’s implemented. However, things like the weapon mastery exploits should be easily testable, especially when they can be very easily reproduced by the player base at large. If functionality boxed into the one segment of the stack isn’t testable, then the code is in a worse state than I would like to imagine.

Also, the lack of a public test server isn’t an assumption - it’s just not a thing that the user base has access to.

1 Like
25

You don’t have to be a cabinetmaker to say that the stool you are sitting on is uncomfortable and unstable.

2 Likes
26

Coding and sit on a chair are 2 different things. For sit u Need ur body and ur brain and a bit of effort. To code a game you Need at least 4 years of school or some kind of degree and for SURE u Need to be skilled too. So stop saying or compare Devolping a game with normal stuff in Life.

27

Yeah thank you, our server went from full cap to 400 peak. Lots of fun now :slight_smile:

28

I cant say i support broken games, that we fix later. Do you go to a resturant to, getting unfinished food? Look my fish is half cooked, and my potatos are cold. That is why pps complain. If you are called a chef, or a game dev… You better do your work, either you get complains, or guests leaving the resturant. Its not science. Or just bad game management from the top… Mooooney… Sad part, you wont get your money, if the fish is not cooked. Would you encourage the rest of the chefs to serve bad food to? This is what you do right now. For me this is like a 5 star michelin serving half baked food, and people leaving the resturant angry.

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29

You have quite low standards for a great game if only good graphics make it.

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30

Another day, another one fella**ng Daddy Jeff :rofl: :rofl: :rofl:

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31

How about you tell us about some of these exploits in WoW and FF14. Then tell us how (and how quickly) they solved them.

Can you tell me why the +10% damage buff food in outpost rush gives you 50% reduced damage taken? Who’s the QA member that tested this?
Did no member of the QA team test honing stones? Because they’re all showing the incorrect values to.

Its not just that they’re slow to fix the problems, its that they never even did any QA to check if the things they made worked the way there were supposed to.
This is a fundamental part of building ANYTHING. Not just games.

Makes thing
Thing is supposed to do X
Does thing do X?
Yes? Continue
No? Fix it.

New world just made thing and hoped it did X.
Turns out it doesnt.

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34

tl;dr: I don’t feel that it’s reasonable to tell people to ‘quit complaining’ when a game allows certain inexcusable bugs to make it to live.

I’m willing to cut development teams a lot of slack, and I can still enjoy a game even if it’s broken. For instance, I’ve put an embarrassing number of hours into Fallout 76 - I think of Bethesda’s classic bugs as old friends at this point.

I do, however, have a very hard time forgiving a few of the bugs that I’ve seen in New World. The chat bug of ‘send a line of code and crash someone’s client’ thing is about as inexcusable as it gets. Validation and sanitation of user input is one of the most critically important facets of ALL software, not just video games. And yet, a game backed by one of the most wealthy organizations on the planet somehow missed that when programming the chat box.

Don’t get me wrong, I love the game. I even wrote a glowing post about it in Feedback a while back. And I still love the things that I mention in that post.

But, check it out, I specifically mentioned what I love about the trading post - and the trading post has been plagued with some issues recently. I still love the concepts I mentioned, but it certainly has been frustrating to not be able to use the post prior to the latest downtime, and to not reliably get my money from it before that.

I mentioned that I enjoy the PvP, but it’s frustrating seeing the state that PvP has become in the past few days as various exploits become more and more widespread.

I do appreciate that the developers are working on fixing things, and I’m sure it’s an extremely stressful job at this time, but I think that there is a certain amount of criticism that is due. No matter how fast something is fixed, the fact remains that there were a number of poor decisions somewhere along the line that led up to the bad thing happening in the first place.

The chat-box thing is an exploit that never should have made it to the live version of the game. I don’t think it really matters whether it’s specifically the devs, the testers or the management - the fact is that someone is being very sloppy somewhere in the process and I believe the users have every right to complain about it.

In a perfect world, I’d prefer to see complaints that are a little more civil than some of the vitriol being thrown around. On the other hand, it seems like a lot of bugs weren’t addressed even when people calmly reported them in beta, so I can’t even judge the harsh criticisms too much at this point.

1 Like
35

To code a game you just need to press buttons. But to create a comfortable beauteful chair that you woud like to have at your room - you will need much more skill. But again to sit is not to make a chair. And like sit is not equal to craft - so to play is not equal to code.
And as a user I get some sort of (you know wahat) instead of game. And this is the reason I have no will to thank our dear developers. On the contrary I don’t care how but I want… no - I know this little dirty piece of code has to be fix immidiately! What have you been doing during 3 closed beta and 1 open beta testing, you slackers?! What have you tested for 2 or 3 years?! Why have sold us this joke instead of game?! This is what I really want to say instead of thankfull words. 4 patches and every single one of them broke more than fixed… THANK YOU!!!1
I don’t know how beneficial should be next amasons’s offer for me to even think to buy something from them for now.

I would like to talk to MANAGER!!!1 (c) Karen

36

Unfortunately, now you are going to have all the cry babies gang up your post LOL

37

Complaining and “crying” brought the attention towards all these issues

38

100% this!

39

What guys play in Beta ? its the same game ? no one try exploit simple trade and cancel used in priston tale ( 2002 ), not test mouse out of window on windows screem ?
How many people participated on beta ?

40

Just to show you AGS “moderation”, I have the top comment likes on this thread with 30 <3 and its flagged as inappropriate.

41

If you consider the different meanings of “appropriate” and “popular”, you wont find it hard to understand why they don’t necessarily correlate.