my first ban the first live support did the same to me.
all i can say is welcome to new world.
Hi @arghee, welcome to the forums 
My apologies about the experience in the previous conversation. We are always glad to give our support and help you with any issue you are experiencing.
Can you please tell me what issue are you facing when trying to play the game? It would be my pleasure to help you.
Take care! 
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