The character seems to have gone to hell

Last night there was a problem, I literally fall under the textures, I go to hand over the task and see my character flying down, I can’t play normally, either she flies over the city, or falls under the textures I suspect that in hell. Also yesterday there was a LAG DETECTED that throughout the gameplay did not allow the character to move, the chat and the environment were fine, but the character was not.

Hello! @obmerivanie2004

Welcome to the community!

I’m sorry for the issue that you are experiencing with the textures, let’s try to verify the integrity of the game files.

To verify the integrity of the game files, steps to do it will be on the link below:

Also regarding the lag detected message that you are showing please try the basic troubleshooting steps & see if the issue gets resolved.

To toggle IPV6:

  • From the Start/Windows Menu, select Settings.
  • Select Network and Internet.
  • In the Status section, under Change your network settings, select Change adapter options.
  • When the Network Connections window opens, right-click your network connection.
  • Select Properties.
  • Scroll to Internet Protocol version 6. 6-Uncheck the Internet Protocol Version 6 (TCP/IPv6) box.
  • Select OK to save your changes for the selected network adapter.
  • Try launching the game again.

If that doesn’t help, we’ll need to completely reset and refresh the connection your computer has to the internet:

  1. From the Start menu, begin typing ‘cmd’.
  2. In the results that populate, right-click the Command Prompt result and select Run as administrator.
  3. Type ipconfig /flushdns and press Enter. Wait a few seconds and when the command prompt appears, proceed to the next step.
  4. Type ipconfig /registerdns and press Enter.
  5. Type ipconfig /release and press Enter.
  6. Type ipconfig /renew and press Enter.
  7. Type netsh winsock reset and press Enter.
  8. Restart your computer.

Thank you so much, have a great one! :waxing_crescent_moon:

After the manipulations, the actions of the character to get into the otherworld have not changed, I still watch Windsward from the underworld or from a height of flight, I manage to enter the texture of the roofs of houses, it’s terrible, yesterday morning it didn’t happen, and in the evening and today there is no desire to play from such a bug, nothing helps


In this case I recommend you to get in contact with a representative from the live channels to make the report on the glitch that you are experiencing.

Contact Us

Thank you so much, I hope you have great one! :waxing_crescent_moon:

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