The game broke my video card and now I can't use my computer

I just got the game installed, played for 20 seconds and on the screen to select a server, the video and sound started getting garbled and then my computer crashed.

On restart nothing shows on the screen and no matter what cable I stick into which hole, no video. I can’t use my computer any more!

My specs are

NVDIA(R) GeForce(R) GTX 1080 with 8GB GDDR5X

Intel(R) Core™ i7-6800K Processor (6-cores, 15MB Cache, Turbo Boost Max
3.0,Overclocked up to 4.0 GHz)

32GB, 2400MHz, DDR4 up to 64GB

Had a similar issue, New World basically killed my GTX 960 and computer only boots when I remove the card.

Amazon you need to respond quickly to your customers who have had their property damaged as a result of your game.

This sounds like fake news to me. I have an NVIDIA GeForce GTX 1070Ti and a seventh generation Intel CPU and have been playing the game all week with zero issues.

I’m glad you’re able to enjoy the game Satarious. And I’m sorry you think I’m lying. The disappointment and loss on my end is real.

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It sounds like it’s an issue with the manufacturer of the card. The game has been rock solid with my graphics card and cpu and I have a slightly less powerful setup than you (at least on the graphics card part of it).

I leave my fps uncapped in the game and I usually get up to 60-65 fps max.

If you read through the forums you will see that there are many hundreds of people all having this same problem with their hardware rebooting or crashing while in this game. You can track the unstable voltages being applied during the game running by using something like global wattman. As far as manufacturer I have problems on two different PCs with two different manufacturers and they both experience this overvolting problem.

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Also here you go Something is still terribly wrong with New World and certain GPUs!! BEWARE!!!!!! - YouTube hardware news is reporting on issues.

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Considering that about a million people have been playing this game simultaneously for the past week, a few hundred having these issues ain’t bad. That’s like .02 to .03% of all the players. That’s orders of magnitude better than the percentage of defective PCs from your typical computer manufacturer. WHICH brings me right around back to my point: It’s most likely an issue with the manufactured card.

And yet to those hundreds of people the situation sucks. Stop saying stuff like fake news to people and if you are not affected or do not have anything constructive to say then do not post here. “My game plays fine” is of no use to anyone. And if it was the manufacturer of the card then why is this the game that is killing the cards? It is not just 1 manufacturer that is having this issue and not just one model of card.

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When it comes to electronics, there will always be a very small percentage that are defective. That’s just the nature of the beast. There’s even a tiny percentage of iphones that are defective even though it’s a quality product. That’s why this very tiny percentage of people having this issue fits right in with the cause being with the manufacturer of the card.

What constructive thing are you proposing? I understand how manufacturing works. However this is still a problem that is still effecting people and they would still like some remediation. Just as those people who had a bad iphone would get a replacement the people who wanted to play a game should also get a replacement. Reporting the problem the New World is how things can be addressed to prevent them from happening in the future. You can clearly see the game is requesting more from the cards through directX than the card is designed to handle. Combine that with a load screen that renders 100s of FPS while sitting idle and it is a recipe for disaster.

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Hello @whirlines

I’m sorry to hear about this experience, New world is safe to play, still I will submit the information right away to our developer team, please reach out to your GPU manufacturer so they can investigate on that damaged GPU.

Wish everything goes well!

You can’t reason with people like them. They’re not having a problem, so they assume nobody else is. As someone with similar problems to you (and no problems with any other game on this machine, ever) I sympathize.

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The defective cards are the problem. New World just happens to be a catalyst to these defective cards. If the cards were not defective this would not have happened. If this was more about the game and with the mass amount of people playing would be seeing the same issue.

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