- What is your character name in New World: gl0wing
- What server/world did you experience your issue on: Apsu
- Describe the issue you are experiencing: Timed out while waiting for server to describe the world.
- Is this a bug or an exploit: Bug
- (if a bug) How did the issue effect your gameplay: I can’t play.
- (if a bug) Were you able to recover from the issue: No
- (if a bug) Please include a screenshot or video of the issue that you have experienced:
- What are the steps to reproduce the issue as you experienced: just hit play and after ±1 minute this image appears.
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Oh no 
I’m sorry to see you’re unable to connect to the game. When was the last time you were able to connect?
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Hi @Centeotl , thanks a lot for replying back.
The last time I was able to play the game was about 14hrs ago.
the last lines from the .log follows
[Info] (AZCore): [GameConnection] Update state WaitingForActorGameConnection to new state WaitingForSpawnPoint
[Info] (AZCore): [GameConnection] GameConnectionWrapper: spawn point found
[Info] (AZCore): [GameConnection] Update state WaitingForSpawnPoint to new state WaitingForAOIClient
[Info] (AZCore): [GameConnection] State(WaitingForAOIClient) is timeout : frames 10, currentTimeoutIntervalCount 2
[Info] (AZCore): [GameConnection] Report Error: Reason: 43 BannedUntilEpochMS: 0d
[Info] (AZCore): [Game] JavelinGame::OnConnectionFail: OnConnectionFail: Reason: 43
[Info] (AZCore): [Game] CGame::ActorContainerDisconnect
[Info] (AZCore): [GameConnection] GameConnectionWrapper::Disconnect
[Info] (AZCore): [Game] CGame::OnDisconnection: Disconnected from REP
[Info] (AZCore): [GameConnection] GameConnectionWrapper: disconnected from REP
[Info]: [ERROR] ClientSDK: @mm_csdkerr_disconnect
Thank you for the extra information dz.ernesto. I’ve moved your thread to the English support section of the forums so you can get the help you need.
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Hi @dz.ernesto, I hope you are having a great day.
I’m sorry to read about this connection error, lets try some steps to see if we can fix this issue.
To start please run a Steam Integrity check. Steam Integrity Check.
Then from the Start/Windows Menu, select Settings.
– Select Network and Internet.
— In the Status section, under Change your network settings, select Change adapter options.
-When the Network Connections window opens, right-click your network connection.
– Select Properties. Scroll to Internet Protocol version 6.
— Uncheck the Internet Protocol Version 6 (TCP/IPv6) box.
---- Select OK to save your changes for the selected network adapter.
Once this is ready, please process with a DNS flush:
From the Start menu, begin typing ‘cmd’ In the results that populate, right-click the Command Prompt result and select Run as administrator then type this commands :
Type ipconfig /flushdns and press Enter
Type ipconfig /registerdns and press Enter
Type ipconfig /release and press Enter.
Type ipconfig /renew and press Enter.
Type netsh int ip reset and press Enter.
Type netsh winsock reset and press Enter.
After all this is done please restart the computer and the internet connection, then you can access the game and check if the process work.
Cheers!! 
Hi @Affiliate
This thread here
have more updates about this issue, all the above troubleshooting was done, and even a character deletion and restoration didn’t work.
All other topics about this issue points that the only solution is a server restart.
Please take a look at the thread I linked.
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Hi @dz.ernesto,thanks for the details, I was reading the post and it seems that the issue was fix by a server restart, now I’m glad that it was solved for you, if you have any other concern please reach us out here or at our Live costumer service
Enjoy the lands of Aeternum!!
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