Tired of random freezes/crashes - ReadProcessMemory or WriteProcessMemory (299)

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1

Tired of crashes from beta to nowdays…

CPU: Intel(R) Core™ i7-6800K CPU @ 3.40GHz
GPU: Nvidia Titan X (Pascal) 472.12 Driver (Last)
RAM: 32 GB
HDD: (game installed to primary OS storage, or secondary drive?) SSD, OS storage
MOBO Model: Asus X99-A II
Mobo BIOS Version: 2101 (Last)
Windows System Version and Build Number: Windows 10 Pro 21H1 19043.1237 (Last updates)
Server (Region): EU Central - Kor
Physical Location/Region (i.e. Rome, Italy): Spain
Internet Service Provider: Boardband Internet
Error messages you are getting:

Sad
Sad1920×1080 52.4 KB

[2021-09-28T08:46:47] [13248:12664:20210928,084647.702:ERROR main_win.inl:27] Initializing windows game crash uploader logging
[2021-09-28T08:46:47] [13248:12664:20210928,084647.704:ERROR GameCrashUploader.cpp:47] GetUserStreamSources

More data info, from 2nd errors folder I generate dmp files from task manager because the game crash report doesn’t generate anything. (manual dmp files, event files, screenshots, game logs)

Last folder update 2021-10-04T00:40:00Z

Update: Check the 6th folder to get the dmp file and logs generated by NW. First dmp generated.
The logs are like this
[2021-10-04T02:37:37] [14052:14600:20211004,023737.080:ERROR process_memory_win.cc:73] ReadMemory at 0x9c237b000 of 544768 bytes failed: Only part of a ReadProcessMemory or WriteProcessMemory request was completed. (299)
[2021-10-04T02:37:37] [14052:14600:20211004,023737.080:ERROR capture_memory.cc:134] ReadMemory

What is happening?:
Game crash randomly. This release I couldn’t enter inside the game due to queue and crash. Music still run.

Where are you in the process when you run into the trouble? (e.g. When I leave tutorial and enter the world, launching the game, teleporting to an outpost in Weaver’s Fen, etc.)

Now on queue, but it will crash everywhere. I am not doing anithyng.

Thinks that I tried:

First of all my windows is a clear intalations before play New World.

  • Performed clean startup.
  • No overlays.
  • Everything updated.
  • Check instalation files.
  • Reset computer several times.
  • AWS folders was clear due to clean windows installation.
  • Wait long time with the window not responding ( I checked if there was logs generating and it wasn’t ).
  • Fix anitcheat.
  • Game reinstalled (deleted AWS folders) with audio (motherboard webpage drivers) and gpu drivers (with DDU) on safe mode.
  • Fix for game randomly crashing - tested for 3 days and it works topic (reinstall Visual C++ Redistributable).
I generate manually the dmp files with the task manager.

Generated dmps

It can’t generate from new world, but from crash reported I get some info.

************* Path validation summary **************
Response                         Time (ms)     Location
Deferred                                       srv*
Symbol search path is: srv*
Executable search path is: 
Windows 10 Version 19043 MP (12 procs) Free x64
Product: WinNt, suite: SingleUserTS
Edition build lab: 19041.1.amd64fre.vb_release.191206-1406
Machine Name:
Debug session time: Tue Sep 28 09:40:25.000 2021 (UTC + 2:00)
System Uptime: 0 days 0:54:45.661
Process Uptime: 0 days 0:53:39.000
.....................................
For analysis of this file, run !analyze -v
ntdll!NtRemoveIoCompletion+0x14:
00007ffd`363ece94 c3              ret
0:000> !analyze -v
*******************************************************************************
*                                                                             *
*                        Exception Analysis                                   *
*                                                                             *
*******************************************************************************


KEY_VALUES_STRING: 1

    Key  : Analysis.CPU.mSec
    Value: 1124

    Key  : Analysis.DebugAnalysisManager
    Value: Create

    Key  : Analysis.Elapsed.mSec
    Value: 1431

    Key  : Analysis.Init.CPU.mSec
    Value: 296

    Key  : Analysis.Init.Elapsed.mSec
    Value: 12969

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 69

    Key  : Timeline.OS.Boot.DeltaSec
    Value: 3285

    Key  : Timeline.Process.Start.DeltaSec
    Value: 3219

    Key  : WER.OS.Branch
    Value: vb_release

    Key  : WER.OS.Timestamp
    Value: 2019-12-06T14:06:00Z

    Key  : WER.OS.Version
    Value: 10.0.19041.1


NTGLOBALFLAG:  0

APPLICATION_VERIFIER_FLAGS:  0

EXCEPTION_RECORD:  (.exr -1)
ExceptionAddress: 0000000000000000
   ExceptionCode: 80000003 (Break instruction exception)
  ExceptionFlags: 00000000
NumberParameters: 0

FAULTING_THREAD:  00003178

PROCESS_NAME:  GameCrashUploader.exe

ERROR_CODE: (NTSTATUS) 0x80000003 - {EXCEPTION}  Breakpoint  A breakpoint has been reached.

EXCEPTION_CODE_STR:  80000003

STACK_TEXT:  
000000af`d4f8f558 00007ffd`33ad1a2f     : 000000af`d4f8fac0 00007ffd`3578b5dd 00000268`00000200 00007ff6`00000000 : ntdll!NtRemoveIoCompletion+0x14
000000af`d4f8f560 00007ff6`c54c4119     : 00000000`00000230 00000268`89c545c0 00007ff6`c54c32f0 00007ff6`c54c3380 : KERNELBASE!GetQueuedCompletionStatus+0x4f
000000af`d4f8f5c0 00007ff6`c5493261     : 00000268`89c59a88 00000268`89c5aa88 00000268`89c545c0 00000268`89c55b00 : GameCrashUploader!VersionInfo::GetVersionInfo+0x39fa9
000000af`d4f8f7b0 00007ff6`c548ad68     : 00000000`ffffffff 00000268`89c52070 00000000`00000000 00000000`000001a0 : GameCrashUploader!VersionInfo::GetVersionInfo+0x90f1
000000af`d4f8fb80 00007ff6`c54beb6a     : 00000000`00000006 00000268`89c52070 000000af`d4f8fd49 00000268`89c54aa0 : GameCrashUploader!VersionInfo::GetVersionInfo+0xbf8
000000af`d4f8fce0 00007ff6`c54e1a22     : 00007ff6`c5648b48 00000000`0000000a 00000000`00000000 00000268`899d0000 : GameCrashUploader!VersionInfo::GetVersionInfo+0x349fa
000000af`d4f8fdb0 00007ffd`35787034     : 00000000`00000000 00000000`00000000 00000000`00000000 00007ffc`e0dc0000 : GameCrashUploader!VersionInfo::GetVersionInfo+0x578b2
000000af`d4f8fdf0 00007ffd`363a2651     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : kernel32!BaseThreadInitThunk+0x14
000000af`d4f8fe20 00000000`00000000     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x21


STACK_COMMAND:  ~0s; .ecxr ; kb

SYMBOL_NAME:  gamecrashuploader!VersionInfo::GetVersionInfo+39fa9

MODULE_NAME: GameCrashUploader

IMAGE_NAME:  GameCrashUploader.exe

FAILURE_BUCKET_ID:  BREAKPOINT_80000003_GameCrashUploader.exe!VersionInfo::GetVersionInfo

OS_VERSION:  10.0.19041.1

BUILDLAB_STR:  vb_release

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

FAILURE_ID_HASH:  {687c6a90-912e-de01-54a1-c30a38385c58}

Followup:     MachineOwner
---------

All the data I share are locate at the onedrive link.

Little update. I was been able to play on another computer. I got back to my comptuer and I still got crash.

I was playing on Intel i7-7700k with NVDIA GTX 1080.

Today, 2021-10-03T22:00:00Z. I start to use MSI Afterburner to underclock my GPU and try to not get a crash I will update this topic with all tests. (Maybe solution for crashing )

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Maybe solution for crashing

2 Likes
2

Try clean reinstallation of video AND AUDIO drivers. If it doesn’t help, check windows application event log for errors. At last, try excluding New World folder in your antivirus app.

3

All this I did with a clear windows installation. I can do DDU for graphics card but audio driver comes from windows update. Event windows, error unkown… Antivirus is windows defenfer.

4

Game reinstalled, DDU and drivers of GPU and Audio reinstalled on Safe Mode. Game still crash…

2 Likes
6

I have the same problem

with a i7 9700k and 2080 super

on 1920x1080 all on low settings…

crash everytime in 5 a 10 minutes.

impossible to play.

7

Running at system requirements with a GTX 970, getting a random black screen flicker and then the visuals in the game freeze.

Not sure where/how to send a support ticket.

1 Like
9

Same issues here. I have updated all my drivers and ensured integrity of the game. I also have an AMD CPU

10

Try the solution here, has worked for me, no crashes going on day 3

1 Like
11

I’m back, those days I was lucky to play with another computer (i7-7700k and NVIDIA GTX 1080).

Now I’m back to my computer, I tested your solution @moby1kanob and I got crash.

12

Finally NW generate a dmp file, I update this topic. Supports check my OneDrive link (6th folder) where is the dmp and log info.

13

Patch 1.0.1 doesn’t fix this issue.

14

Yep im still getting it. Weeks of this and nothing from the devs officially.

15

i had same thing, my gpu is 980.
what i did is change In-game setting.
Visual->MaxFPS switch to 60. V-sync OFF.
And switch to low for every Details if that doesn’t work.

Hope That Helps

16

This not solve the issue :frowning:

17

Hello Adventurers,

Thank you for the report. Im sorry for the issue you have. Please try the following. Close and relaunch the Steam client. Then go to Steam Support :: Verify Integrity of Game Files in order to Verify Integrity of Game Files. Then wait for 15 minutes and try to go back to the game.

Makes sure to check as well:

Antivirus is not blocking the game nor Steam client.
Bios is really up to date.
Make sure to update and check New World Compatible GPU Driver Update - Support

  1. Crashing usually happens on systems running older versions of Windows. Be sure to confirm that the system meets minimum requirements to run the game.
  2. Repair or install C++ redistributable (game uses 2015-2017 C++ files, found here: The latest supported Visual C++ downloads). It’s important that players either download the x86 or x64 file version, depending on their specific version of Windows.

You can also attempt to use the SFC tool built into Windows: Use the System File Checker tool to repair missing or corrupted system files.

And make sure to look for the game directory, and then select the subfolder “EasyAntiCheat.” Click EasyAntiCheat_Setup.exe to run the installer as admin, repair if needed and relaunch the game when complete.

Note: Installation directory for Steam Games will generally be under: C:\Program Files\Steam (x86)\SteamApps\Common

18

If you read my topic you’ll see that I did almos everything that you said. Also, I checked missing or corrupted system files (everything is fine) and rerun EasyAntiCheat_Setup.exe (the executable requires run as admin, I don’t needed to specify). My antivirus is not blocking, Bios is update (if you read my topic), my drivers and windows are update (if you read my topic), I reinstalled the C++ redistributable (if you read my topic). All files are verified…

The game still crash/freeze…

Note: The common steam directory installation games is not C:\Program Files\Steam (x86)\SteamApps\Common. The correct directory is C:\Program Files (x86)\Steam\SteamApps\Common

19

Delete specific game files

You should back up the files before deleting in case things go wrong.

  1. On your keyboard, press Win+R (the Windows logo key and the R key) to invoke the Run box. Type or paste %appdata% and click OK.
    how to clean uninstall Discord
  2. Go to AGS > New World and delete the following:
  3. The savedata folder
  4. The user_preload_settings file
  5. Now you can restart New World and see if the game crashes again.

Please let us know if any of these info helps!.

20

That doesn’t helps. Still crash I did more than 48 hours troubleshoting during close/open beta and release.

21

Patch 1.0.2

  • Fixed miscellaneous game crashes.

Game still crash for us.

1 Like
22

Snoop Dogg smoke weed everyday.
I play and crash New World everyday.