What server/world did you experience your issue on: SEER
Describe the issue you are experiencing: Tracking is not working correctly. Berries and Arcana Plants not showing up on tracking, while ore, nuts, fibers do.
(if a bug) How did the issue affect your gameplay: Can’t see berries or Arcana plants unless I run into them
(if a bug) Were you able to recover from the issue: No still having this problem
What are the steps to reproduce the issue as you experienced: Just logging in
When did this happen? About a week or a few days after Fresh Start
I have tried verifying local files etc… still have this problem. I see others reporting tracking issues as well… Please help
This is a repost of my Nov 18th post
@Magva sent me a DM and I posted a response on how do I get you my app data as I was unable to load text files into DM which I have yet to receive a reply so we could move forward with a solution
Here are images of no tracking of Ore or Arcana. It also happens to rare trees, herbs etc… at times.
I do not use overwolf so not having ingame tracking is a significant issue
I’m sorry about the issue you’re having with the tracking on certain items/plants, in this case and due to the nature of your issue and the previous troubleshooting you’ve done already I can recommend you to reach us via player support using the following link: Contact Us | Amazon Games to create a support ticket and review your case in more depth.
Please make sure to add the DxDiag and Gamelogs through a sharing link from a Cloud Storage like Google Drive to the support report, you can pull it following this steps:
DxDiag report:
Go to Windows Start search bar and type dxdiag.
Click on dxdiag.exe.
When green progress bar goes away, select Save All Information and save the file to their desktop.
GameLogs:
Game logs can be found on: \Users\USERNAME\AppData\Local\AGS\New World\CrashDB\reports\
If you need further assistance in any other issue please don’t hesitate in reaching us again!
