Hi New World Team,
A week or so ago I raised a support ticket due to an issue rolling bags. A clip of the results, highlighting all of the buffs I had active (town, gear, earring, food, lvl 200, trophy, materials etc…) totaling to 595-600 in the crafting tooltip.
Video showing results and clear 595-600 rolls - New World crafting issue - YouTube
The results were at least 4-5 sub 595 rolls on bags and at least one ring. I was streaming the rolls with my company on Discord with 3 people confirming I had everything aligned to hit the needed rolls. I provided all of the needed details to the support team, including game logs.
The response I received was poor, stating I made errors when crafting. If the support contact looked at the game logs, they should be able to see that I did in fact roll a 600, but also 4-5 sub 595’s… this points towards a trophy bug, as they impact the minimum rolls of gear and not the maximum.
Overall I am not only severely disappointed in the bug that can impact rolls without notice, especially after using nearly 600+ runic leather, 150+ asmodeum and 150+ phoenix weave, but even more with the response from support. The support staff said I made a mistake, when clearly the results show that it was due to a trophy bug.
I’d really appreciate the help as I am a huge proponent of the game and have been playing for a long time now. It is extremely disheartening to see nearly 60 days worth of crafted runic leather result in a bugged experience. I am happy to provide whatever details necessary to have this escalated.