- What is your character name in New World: Ruts90
- What server/world did you experience your issue on: Nav
- Describe the issue you are experiencing: Trophy is stuck in the wall
- Is this a bug or an exploit: Bug
- (if a bug) How did the issue effect your gameplay: Cant pick up the trophy, I can’t replace it with a better one.
- (if a bug) Were you able to recover from the issue: No
Hello @Ruts!
Hope you are doing well.
I am sorry to know that the trophy is stuck in the wall and you are not able to pick it up.
Please perform basic troubleshooting once, as loss of files or corrupted files, sometimes, may cause these kind of issues.
-Close the game
-Run Integrity check-
-Wait for 30 minutes & relaunch the game.
If the issue still exists, please let me know here so that I can further help you on this.
Looking forward for your response.
Cheers!
Yes, the problem is still there. I did all the steps on 2 different computers, today after the patch all my storages are full and items don’t stack, I have 2 piles of gold ore and so on.
Hello @Ruts
Thank you for your response. I am sorry that the above mentioned troubleshooting step did not work for you.
To further escalate this, I would request you to please contact our live mediums here Contact Us | Amazon Games so that they can create a ticket for this issue to the Dev team and help you with a resolution.
Be sure to have your game logs & Dxdiag report ready in case they ask for them.
- Provide recent 3 logs from: Users\AppData\Local\AGS\New World\LogBackups
- DxDiag report: Go to Windows Start search bar and type dxdiag. Click on dxdiag.exe. When green progress bar goes away, select Save All Information and save the file to their desktop.
And regarding the storage issues, Our team has fixed it in the latest maintenance. You can find more information here:
Please do let me know if you have any further queries.
I hope this helps.
Take care!
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