I am having issues with my Prime Drops. I claimed the eyes first and thought maybe it was just an issue with the item, but now I have also tried claiming the new crimson set and still cannot receive the items in game, even though on Twitch it shows them as claimed. Everything is connected and I have reset everything multiple times as well as contacting amazon game support and twitch support multiple times. They both referred me to a game dev to help me out.
Hello @Mikjel ,
Greetings and welcome to the forums! 
I am sorry about the issue with twitch drops.
I believe you have already tried the following troubleshooting exactly as stated below -
- Close the game completely.
- Go to this page: Twitch Drops | New World
- If linked unlink Twitch and Link again: Make sure the Twitch account is linked.
4.If linked unlink and link Steam again: Log out of Steam first, log back in and connect it to Twitch - Once both are linked the third selection will show. Then click “Activate”. The player should see a message pop up saying “Success! Your Drop will be available in New World Starting…!”
- Log in to New World > Find an item you want to use the skin on > Click on the item > Select Skin > Choose the Skin you want.
Key points-
- Make sure your Steam account is not linked to another Amazon or Twitch Account.
- Make sure that it shows both accounts as “Linked” on that page above.
If yes, then please verify game files Steam Support :: Verify Integrity of Game Files and check again.
If issue persists, help me with your IGN and server, so that I can check your account.
I hope this helps!
See you at Aeternum! 
So I was going through your list and following the steps in order. What it seems like happened is when I connected my steam account to my Twitch, the webpage crashed for whatever reason and I was not able to select the “activate” button since it crashed. I had to re-do the process 4 times, until the web page processed for me and I was able to finally get the “activate” button to work. Everything is working perfectly now. Thank you! 
1 Like
Hello, I’ve been having the exact same issue with just these two cosmetics… I have tried what @Helianthus suggested above, sadly it did not work for me. Amazon support forwarded me to Twitch support and Twitch couldn’t fix it.
Help, please?
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.