Unable to connect to the server. Disconneted. Lag detected

Game Support English Support
1

AP Southeast. Happened a few time recently but managed to get on eventually.
But this time I cannot login to play 12 attempts so far with no luck! Is something up with the server(s)?

4 Likes
2

Hello @JayofNZ

I’m sorry about the situation connecting to the server so far there are no maintenance or issues reported with the “AP Southeast” server, we can try some steps to fix it.

Please try the following troubleshooting:

1-From the Start/Windows Menu, select Settings.
2-Select Network and Internet.
3-In the Status section, under Change your network settings, select Change adapter options.
4-When the Network Connections window opens, right-click your network connection.
5-Select Properties.
6-Scroll to Internet Protocol version 6. 6-Uncheck the Internet Protocol Version 6 (TCP/IPv6) box.
7-Select OK to save your changes for the selected network adapter.
8-Try launching the game again. A PC restart may be necessary.

If you still with the same issue after you try the troubleshooting, I recommend to contact live chat support here: Contact Us | Amazon Games

Let me know if this works. Have a good day!

3

We already did that. I am from Adiri Server (AP southeast). Everyone on the server is having the same issue.
It keeps disconnecting during login OR within 1 minute after login.
We have to keep trying , if we don’t disconnect after 1 minute after login then we are safe till the client crashes or we quit the game.
Folks on the server have even tried reinstalling the game, personally i have tried to verify the files.
The issue suddenly started 2 days ago.

2 Likes
4

same on Adiri keep disconecting me Lag detected 2 days now :confused:

5

Happening to me as well on Adiri server. Started two days ago.

6

Hello Adventurers,

I do see there is a concern over the “lag detected” issue, just here to let you know the best way we can pass on the information to our developer team will be creating a ticket with our live support in chat or email you can find the options here: Contact Us | Amazon Games

I understand your frustration, about not being able to play the game, but this information is required for us to get the issue resolved.

I hope it helps.

7

Hi Gwen,

Im experiencing this issue as well, just started today. My connection seems fine and im able to use all other services ad i expect, but can not login to new world with either a lag message or a connection error.

I have done as you asked, used that link and spoke to someone in live chat. They solution was to send an email with steps to try to resolve the problem, which i will try, but im sure will not resolve my issue.

When asked if the issue will get logged and escalted I was told it will not, and that if its not resolved witin 48 hours to contact support again on live chat…

Surely this is not the best way to get the issue resolved…

1 Like
8

Hi ,

I’m having the same issues as well, my connection is working just fine(did a speed test and its going great), but cant log into my world “yulbrada”, i also keep getting the message unable to log in please check you internet connection and as i just stated my connection is Fibre so really fast

9

message is now "could not connect to server: Login has expired. Please try again. (status -120)

10

I’m having the same issue on Adiri - many of us are effected

11

defintley issues going on

12

there was a micro steam update, i logged out of steam then logged back in and it fixed the issues for me, not sure if that is the issue but it worked for me

13

Dear new world please try turning it off and back on again

14

I’m also Adiri. no updates from Steam atm. Although I did get a big 13GB update this morning. Haven’t been able to play since

15

Same thing is happening on Heliopolis server

16

Greetings Adventurers,

Thank you very much for bringing your current issue to our attention, and I do apologize for the unexpected experience.

Please use the support web ticket: Contact Us | Amazon Games
It is the same for contacting live support, but following this path you should be able to add logs screenshots, and additional information.

Go to: In-game issues - something else - web ticket.

Please make sure you send all the information so we can help all of you to investigate this issue, also provide us all the information needed.

If you have any other concerns please feel free to contact us anytime.

17

same issues here. ap yulbrada. already submit web ticket to AGS

18

Same issue. AP Lerna. Cant get into the game.

1 Like
19

Same issue here on Lerna. I can go up to the character selection but then i hit play and the message unable to connect to the server appears. My connection is fine for all other stuff. Might be related to the mini EAC update this morning ?

20

Will 200 screenshots of a screen saying disconnected help?

1 Like