Unable to do a survey

[Obliviana]

unable to do a survey

i have done one about 4-5 months ago, every time there is another “survey” on the splash screen before character select since, i have been unable to do that new survey… its just never loads it

[Fenrirskoll]

Hello @Obliviana,

I am sorry to hear you seem to be having issues completing surveys.

Please try the following steps in order to troubleshoot this:

1. Please verify the integrity of game with the Steam integrity check
   How To run a Steam Integrity Check

If the issue persists after this, the scenario will require our tech team to look into your logs and follow up directly with other possibly sensitive account information that is better not posted on the forums so it would be best if you could please create a web ticket by going to Contact Us | Amazon Games.

I hope this helps and if not, do not hesitate reaching out to live support.

See you in Arkesia!