Unable to establish connection with the server

Game Support English Support
81

This can also be possible, although it doesn’t really make sense that servers located in the same server farm behave in such a different way from one another.
It’s possible that they are configurated differently, but that’s something Amazon has to address, it shouldn’t be us spending an extra 10 Euros a month in order to play their frikking game.

The weird thing is also, that I have problem only logging in, once I login I have no problem with latency or lag, and I never been kicked out of the game once.

The connection issue is only a problem during the login, and only affect one character, so overall I don’t think there is a connection issue on my part. This is something Amazon has to work on.

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82

Amazon you guys wanna mention anything to the people who have been earnestly waiting since launch to play the game?
5.4k views on this thread over 80 posts and still nothing? cmon… this thread is from September 27th and the problem itself appears to have been documented from as early as Open Beta. any word ?

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83

In Italy we have the same problem: "impossibile stabilire una connessione con il server"
We don’t know how to fix, just try to connect several times or use a VPN.

84

Same issue here since yesterday evening, tried every tshoot step suggested by players and AGS (including using NordVPN which AGS suggested, so glad i paid £10 for that, thanks Amazon!). Nothing works. Guess I wont be playing this game any more, such a shame.

85

I agree, amazon has to address this.
Also agree that this behaviour dosn’t make sense, but its what is happening to me, in my case, dosn’t matter what character i use, but what server i try to join, in the last beta, i tried to delete and create the charater again on the same server and the problem persisted, maybe we are having a similar, but different, problems.

Idk, could be a problem with the load balancer, but theres no way to dig in deeper on this, we have to rely on the support from now on.

Also, for anyone not willing to pay for a VPN, try CloudFlare WARP, it worked for me.

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86

Thanks for the advice, tried cloudflare and different servers. No joy, still unable connect to the servers and play the game.

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87

Bumping yet again for more visibility in hopes we can get an informative response from Amazon on these threads that isn’t things we have heard before.

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88

Try ExitLag using the 3 day trial and see if it works for you.

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89

Same error here but sometime i can join game if i spam play button.

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90

Yes, me too.

And that’s why all the solutions they give are mostly wrong.
If it’s an ISP, or an IP problem, you should NEVER be able to login, but that’s not the case.
Same for Firewalls and IPv6.

This just happens too randomly, to be one of the above issues.
This is probably an issue caused by their Server Load Management System they introduced in Patch 1.0 to deal with the queue.

This lines are particularly suspicious:
<2021-10-12 14:48:47.511>: [Info] (AZCore): [GameConnection] GameConnectionWrapper: start REP connection RepAddress = 52.59.207.109, worldId = 5eb2f0f9-e007-4f9e-b8e3-d19673a004d7
<2021-10-12 14:48:47.512>: [Info] (AZCore): [GameConnection] Update state StartREPConnection to new state WaitingForREPConnection
<2021-10-12 14:49:02.845>: [Info] (AZCore): [GameConnection] State(WaitingForREPConnection) is timeout : frames 10, currentTimeoutIntervalCount 1
<2021-10-12 14:49:02.845>: [Info] (AZCore): [GameConnection] Report Error: Reason: 44 BannedUntilEpochMS: 0d

They are using a REP connection instead of a traditional STP connection, and look what I found on the CISCO website regarding the subject:

"• You must configure each segment port; an incorrect configuration can cause forwarding loops in networks.
• REP can manage only a single failed port within the segment; multiple port failures within the REP segment causes high loss of network connectivity.
• You should configure REP only in networks with redundancy. Configuring REP in a network without redundancy causes loss of network connectivity."

Sounds familiar?
Some servers are NOT configured properly and causing loss of connectivity, please Amazon, fix this mess.

3 Likes
91

same here

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Spoke to customer service again this morning (three week anniversary of being unable to connect) following the new patch. They advised that the issue should be resolved by the patch. It is not. The endless ticket continues…

I’ll redo all the annoying troubleshooting steps again this afternoon. Joy.,

UPDATE: Deleting the two certificates in the EasyAntiCheat certificates folder then validating the game files in Steam seems to have worked after the patch. Hope it works for you too :slight_smile:

93

Unfortunately this also did not fix it for me. I can still only play while hotspot

94

I wish this worked for me friend, as it did not. I only had one file in my EasyAntiCheat that was a certificate.

95

Damn TEKKEN don’t do all of their work for them.
Amazon why is TEKKEN serving you guys up like this? No answers?

96

Delete this two cert files didn’t help.
Issue still persist.

97

bumppp

98

Such an old post with this problem still persisting. C’mon amazon give us something here, at least admit this is a huge issue and that you will actively work on it.

99

I think they really refuse to. And ya know what, it might as well be the reality because they’re not on here correcting anyone either.

100

Yup, really sad that the issue still persists.

Tried all the suggestions here, nothing has worked.

Playing on mobile internet as a work around is getting tiresome. Will probably take a break and keep following this thread. Hope they get to it soon.