****** Please make sure you fill out the following information before submitting a report ******
Don’t forget to check the Known Issues List to see if your issue is currently being worked on by the dev team.
We also have existing workaround for some issues that you can find here:
- What is your character name in New World: Mia Mont
- What server/world did you experience your issue on: Opona
- Describe the issue you are experiencing: in group with 2 company members xXShankedXx and Ametheara. We are in Oceanview Post and while we are farming randomly one of us either cannot heal, be healed even with our own spells, food, potions nothing works. They relogged fully to the desktop and it fixed for them. For me it did not work I died and when they tried to revive me it actually killed me and forced me all the way back to town instead of reviving me. Upon respawning in town I fully logged again and was unable to regen HP in town using food/potions. Efficitvely I am UNABLE TO PLAY.
- Is this a bug or an exploit: Bug
- (if a bug) How did the issue effect your gameplay: Unable to play
- (if a bug) Were you able to recover from the issue: Unable to play New World 100%
- (if a bug) Please include a screenshot or video of the issue that you have experienced:
- What are the steps to reproduce the issue as you experienced:
I would like to know why I got this email from one of your staff after I did the chat option on the website and they created a ticket. Yes I know I’m NOT BANNED, does your support staff really not pay attention to what they are doing at all?
|Hello,
This is Mark, a specialist from Amazon Games Studio (AGS)
We are glad to be of assistance…
We do apologize for the inconvenience.
Thank you for the logs you have provided.
But upon checking on the ticket. The appeal that you file was revoked and the ban was continue.
Do get back to us if you have further questions/concerns regarding images on Amazon.
You may create a new case for any other imaging related concerns by using the “Contact Us” option in Vendor Central.| |We’d appreciate your feedback. Please use the buttons below to vote about your experience today.|
|Best regards,
Mark L.|
|Amazon Game Studios|