Unable to play for the last 2 days

Game Support English Support
1

Up until the last 2 days I had a few crashes but not that many but now I cannot play the game at all. it freezes within 1 minute every time

I have reverted a nvidia driver update but that hasnt helped. I tried to lower the graphics settings from the screen before you even load the campaign and it crashed there as well.

It stops responding to any key input. the fps details on the screen freeze. All i’m left with is the music which keeps playing.

Like some others I have many of these in the crashuploaderlog

[2021-10-20T21:19:01] [13608:24704:20211020,211901.307:ERROR main_win.inl:27] Initializing windows game crash uploader logging
[2021-10-20T21:19:01] [13608:24704:20211020,211901.309:ERROR GameCrashUploader.cpp:47] GetUserStreamSources

Given my PC a good cleanup. ccleaner, av exclusions etc but nothing has helped so far

Suggestions welcome.

1 Like
2

Hello @Leslik

Thanks for the report. I’m really sorry about the problem you’re having.

Here are some steps to try to solve the issue. We know that you already had tried some and it can be repetitive, but as I inform you, many other players were able to fix it after doing the steps. Please try going step by step as follows.

  • Check for pending BIOS updates.
  • Verify that the drivers are correct and up to date: New World Compatible GPU Driver Update - Support
  • Run a file check: Steam Support :: Verify Integrity of Game Files
  • Check the EAC: Locate the game directory, and then select the “EasyAntiCheat” subfolder. Click EasyAntiCheat_Setup.exe to run the installer as an administrator, fix it if necessary.
    Note: The Steam Games installation directory will generally be in: C:\Program Files\ Steam (x86)\ SteamApps\ Common
  • Avoid using VPN, and you should remove other programs such as bots to mine or fish or to avoid being AFK. (if installed for any reason) Even overlays to get unofficial maps for the game.
  • Check out New World System Requirements - Support | Amazon Games it is very important that you are using Windows 10, because for 11, New World is not yet optimized.
  • You can lower the resolution to High in the settings.
  • If running Discord, run Discord As Administrator as well.
    After all steps above:
  • Shut down the computer completely. Turn it on, then run the Steam client as administrator, Discord as Administrator and try the game again.

I know it can be frustrating, but many of the problems are solved by trying the above (you have to try it please)

Thank you.

3

I’d tried every one of those except the easy anti cheat. tried that as well no. no difference. Completely removed the game and redownloaded.

It may be location based. if I run away from the location I crash, in the 30 seconds I get, sometimes i’ll get 40 mins stable before I run into another freeze

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