I am unable to login to play my level 60 character in Cretea
I get a connection error - has been happening for 3 days.
I AM able to login to Ryugu-Jo server and play my level 9 character.
I’ve verified the integrity of Steam files
Unexpectedly disconnected from the server
[SafePtr] - Attempting to dereference a null ptr
Welcome to the New World community! We’re glad to have you here.
I am really sorry to know that you are unable to login to the Cretea server.
Could you please try the below steps:
To toggle the IPV6:
From the Start/Windows Menu, select Settings.
Select Network and Internet.
In the Status section, under Change your network settings, select Change adapter options.
When the Network Connections window opens, right-click your network connection.
Scroll to Internet Protocol version
Uncheck the Internet Protocol Version 6 (TCP/IPv6) box.
Select OK to save your changes for the selected network adapter.
A PC restart may be necessary. Try launching the game again.
If the issue still exists, please let us know here so that we can help you further on this.
February 5, 2022, 8:04am
Customer Service Team
These steps have not worked for multiple players, why are you suggesting it even after being told that in other forum posts? 4 of the AP Southeast servers are currently experiencing issues on a big scale, can you please offer some advice that isn’t this? We’re begging you to bump this to the devs, live chat isn’t offering anything different to this (Which doesn’t work)
Absurd, they rely on players to tell them they have the entire AP servers fuked with login issues since they have implemented the latest patch/AntiCheat thing. They still want players to use support and do the investigation they should be doing. This is a server incident that should be popping up in your logs ad priority to be resolved. Wake up Amazon.
same on Adiri keep disconecting me Lag detected 2 days now
The forum posts that advise the same fix which hasn’t worked, please read through the replies.
Hope you are doing well.
The best way to help you would be contacting support through chat here:
New World - Support | Amazon Games
That way we can receive the pertinent information to help you with this.
Be sure to have your game logs ready in case they ask for them:
Provide the latest 3 logs from: Users\AppData\Local\AGS\New World\LogBackups
Go to Windows Start search bar and type dxdiag.
Click on dxdiag.exe.
When green progress bar goes away, select Save All Information and save the file to their desktop.
I hope this helps.
Stay safe and take care!
See you in soon in Aeternum!
February 5, 2022, 8:09am
Multiple players have already attempted this and it hasn’t worked, I am not personally having issues but after speaking with about 75% of my servers players being unable to login or taking up to 2 hours logging in.
February 5, 2022, 8:13am
Another example of my server being unable to login to play. This needs to be addressed urgently.
How do I escalate this “connection error” issue, I’ve tried speaking to the Support team on AG but all I get is near enough to singular automated replies (most of which repeat the unhelpful instructions over and over) and not listening to the problem at hand, also none of which seem to have acknowledged this is effecting the whole ‘AP South East’ server and all the worlds off it.
February 5, 2022, 8:36am
In another forum posts Kelthuzad said the issue was bumped up, it’s unfortunately a matter of waiting, however I am still getting people to post in that forum so devs have lots of reports to look over
This post also has the same issue and links to the other forums posts about the same issue, we’re urgently asking for you to address this instead of copy pasting a reply of a fix that isn’t actually working. Please help us!
This is the post
Yeah I saw that post
But I mentioned something prior to that one about 48hrs ago now, and nothing of which appeared to be getting action.
I want a REGION TRANSFER TOKEN NOW! Get me off this grossly inaccessible region!
February 6, 2022, 1:59am
QUIT telling people to fix on their end!!! Its your game and your crap servers…admit it and suck it up and fix it.
Have you tried get back into Cretea now? It seems that the problem that was hindering some people joining the game has now been fixed (at least for some, there are some glitches mind you, for example chat is acting weird)
I can totally understand your frustration due to not able login into the server. I am sorry for the inconvenience caused.
Could you please confirm if you are now able to login to the Cretea? If not, please let me know here so that I can forward the information to the Dev team.
Looking forward to your responses.
March 8, 2022, 2:16pm
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