Unable to restore my first character

Character name: Cochonsale

level 60

first character I made. Used transfer token to server Lesnik and then got merge with Cibola. After that I deleted to make room to level other character on a populated server.

I contacted AGS with email and live chat and they were not able to find him due to the server merges. They told me to do a forum post.

Hello @CochonSale,

I’m really glad to see you are here at the forums and hope you can enjoy your time here and at the game as well!

I’m sorry about the issue you’re having with your character, this is an unusual situation since the merging of the servers makes it a little more complicated than it should.

Sadly the information shared via chat was not accurate, in order to be able to help you with your request you will need to reach live chat using the following link: Contact Us | Amazon Games to create a ticket so the dev team can help us with your request.

Please make sure to have the DxDiag ready once you reach support, you can pull it following this steps:

DxDiag report:

  • Go to Windows Start search bar and type dxdiag.
  • Click on dxdiag.exe.
  • When green progress bar goes away, select Save All Information and save the file to their desktop.

If you need further assistance in any other issue please don’t hesitate in reaching us again!


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