Unscheduled down time in middle of mutation

This will probably fall on deaf ears, but just now there was an unscheduled down time 30 minute warning and it caused my team to lose a mutation orb on M10. This is the kind of stuff that makes this game lose player base.

M10 mutation teams are hard enough to find together then AGS you do surprise downtimes? Is there any way to get a refund of our orb?

El Dorado player

Hello @KohakuWaka!

I’m sorry to hear about the issue you encountered while doing a mutation run.

Please contact us via our live support channel so we can escalate your problem:

Have a nice day!

The NW situation is kind of sad. I really root for this game. But despite understanding the hierarchy and the powers of moderators, answers like this turn anyone off.

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