Unsupported video card detected!

[madeingermany]

When I start NW I get an error saying Unsupported video card detected!

So, somehow the game doesn’t see my GPU, which is weird, because in alpha and beta I had no such issues on the same laptop. When I press OK the game still exits. HOWEVER, when I launch Steam\steamapps\common\New World\Bin64\NewWorld.exe as Admin it does start and recognizes my card just fine, but later it crashes because it wasn’t launched through steam. This is what’s in the log, when I run as Admin:

<2021-09-28 21:59:10.750>: [Info]: - NVIDIA GeForce GTX 1060 (vendor = 0x10de, device = 0x1c20)
<2021-09-28 21:59:10.750>: [Info]:   - Adapter index: 0
<2021-09-28 21:59:10.750>: [Info]:   - Dedicated video memory: 6052 MB
<2021-09-28 21:59:10.750>: [Info]:   - Feature level: DX11 (SM 5.0)
<2021-09-28 21:59:10.750>: [Info]:   - Displays connected: yes
<2021-09-28 21:59:10.750>: [Info]:   - Suitable rendering device: yes

I tried setting “run as admin” in the compatibility settings of the executable, but that made no difference. Even tried running Steam as Admin - nada!

[madeingermany]

------------------
System Information
------------------
      Time of this report: 9/28/2021, 15:46:50
             Machine name: PREDATOR
               Machine Id: {F2CE48EC-5237-47A2-AE15-AEBC8B0E89BD}
         Operating System: Windows 11 Pro 64-bit (10.0, Build 22000) (22000.co_release.210604-1628)
                 Language: English (Regional Setting: English)
      System Manufacturer: Acer
             System Model: Predator PH315-51
                     BIOS: V1.26 (type: UEFI)
                Processor: Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz (12 CPUs), ~2.2GHz
                   Memory: 16384MB RAM
      Available OS Memory: 16226MB RAM
                Page File: 7208MB used, 12818MB available
              Windows Dir: C:\WINDOWS
          DirectX Version: DirectX 12
      DX Setup Parameters: Not found
         User DPI Setting: 120 DPI (125 percent)
       System DPI Setting: 120 DPI (125 percent)
          DWM DPI Scaling: UnKnown
                 Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Supported
 DirectX Database Version: 1.2.8
           DxDiag Version: 10.00.22000.0001 64bit Unicode

------------
DxDiag Notes
------------
      Display Tab 1: No problems found.
      Display Tab 2: No problems found.
        Sound Tab 1: No problems found.
        Sound Tab 2: No problems found.
          Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D:    0/4 (retail)
DirectDraw:  0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay:  0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow:  0/6 (retail)

---------------
Display Devices
---------------
           Card name: Intel(R) UHD Graphics 630
        Manufacturer: Intel Corporation
           Chip type: Intel(R) UHD Graphics Family
            DAC type: Internal
{SNIP}

           Card name: NVIDIA GeForce GTX 1060
        Manufacturer: NVIDIA
           Chip type: NVIDIA GeForce GTX 1060
            DAC type: Integrated RAMDAC
         Device Type: Full Device
          Device Key: Enum\PCI\VEN_10DE&DEV_1C20&SUBSYS_12631025&REV_A1
       Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER] 
 Device Problem Code: No Problem
 Driver Problem Code: Unknown
      Display Memory: 14165 MB
    Dedicated Memory: 6052 MB
       Shared Memory: 8113 MB
        Current Mode: Unknown
         HDR Support: Unknown
    Display Topology: Unknown
 Display Color Space: Unknown
     Color Primaries: Unknown
   Display Luminance: Unknown
         Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\nvaci.inf_amd64_2d2e686c116e6bd3\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvaci.inf_amd64_2d2e686c116e6bd3\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvaci.inf_amd64_2d2e686c116e6bd3\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvaci.inf_amd64_2d2e686c116e6bd3\nvldumdx.dll
 Driver File Version: 30.00.0014.7212 (English)
      Driver Version: 30.0.14.7212
         DDI Version: 12
      Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
        Driver Model: WDDM 3.0
 Hardware Scheduling: DriverSupportState:Stable Enabled:True 
 Graphics Preemption: Pixel
  Compute Preemption: Dispatch
            Miracast: Not Supported
      Detachable GPU: No
 Hybrid Graphics GPU: Discrete
      Power P-states: Not Supported
      Virtualization: Paravirtualization 
          Block List: No Blocks
  Catalog Attributes: N/A
   Driver Attributes: Final Retail
    Driver Date/Size: 9/12/2021 17:00:00, 1056280 bytes
         WHQL Logo'd: n/a
     WHQL Date Stamp: n/a
   Device Identifier: Unknown
           Vendor ID: 0x10DE
           Device ID: 0x1C20
           SubSys ID: 0x12631025
         Revision ID: 0x00A1
  Driver Strong Name: oem10.inf:0f066de31ed33c39:Section042:30.0.14.7212:pci\ven_10de&dev_1c20&subsys_12631025
      Rank Of Driver: 00D10001
         Video Accel: Unknown
         DXVA2 Modes: {86695F12-340E-4F04-9FD3-9253DD327460}  DXVA2_ModeMPEG2_VLD  {6F3EC719-3735-42CC-8063-65CC3CB36616}  DXVA2_ModeVC1_D2010  DXVA2_ModeVC1_VLD  {32FCFE3F-DE46-4A49-861B-AC71110649D5}  DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT  DXVA2_ModeH264_VLD_Stereo_NoFGT  DXVA2_ModeH264_VLD_NoFGT  DXVA2_ModeHEVC_VLD_Main  DXVA2_ModeHEVC_VLD_Main10  {20BB8B0A-97AA-4571-8E99-64E60606C1A6}  {15DF9B21-06C4-47F1-841E-A67C97D7F312}  DXVA2_ModeMPEG4pt2_VLD_Simple  DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC  {9947EC6F-689B-11DC-A320-0019DBBC4184}  {33FCFE41-DE46-4A49-861B-AC71110649D5}  DXVA2_ModeVP9_VLD_Profile0  {6AFFD11E-1D96-42B1-A215-93A31F09A53D}  {914C84A3-4078-4FA9-984C-E2F262CB5C9C}  
      Deinterlace Caps: n/a
        D3D9 Overlay: Unknown
             DXVA-HD: Unknown
        DDraw Status: Enabled
          D3D Status: Enabled
          AGP Status: Enabled
       MPO MaxPlanes: 0
            MPO Caps: Not Supported
         MPO Stretch: Not Supported
     MPO Media Hints: Not Supported
         MPO Formats: Not Supported
    PanelFitter Caps: Not Supported
 PanelFitter Stretch: Not Supported

[madeingermany]

Reply I received from New World - Support | Amazon Games

@Amazon Games Support

Your PC is running Windows 11 which is not supported by the game so please try to run it using Windows 10 as it shows on the official website. Due to some Direct X instructions at kernel level it’s almost sure you will get those kind of errors using A Windows version different than Windows 10
newworld.com/en-us/game/faq
Yes I know some players where able to play previous versions of New World using Windows 11 but most of them got incompatibility problems with Direct X, crashes, etc so that is the first thing you need to change if you want to enjoy New World with no problems
That is why it is in recommended and minimum specs on the website

[madeingermany]

I got the game to start

I had already played with compatibility settings, but I think it might have needed all of them…

What I did was, go to folder C:\Program Files (x86)\Steam\steamapps\common\New World\Bin64

• select NewWorld.exe, Shift+F10 for old context menu
• Properties > Compatibility > Change Settings for all Users
• Check Run this Program in Compatibility mode Windows 8
• Check Disable Fullscreen Optimizations
• Check run this program as an administrator