Very High Latency Since Last Weeks AWS Outage

US West: El-Dorado
Bandwidth: High

Hey there,
I have ~150+ ping. This issue has been persisting since LAST weeks AWS Outage (not todays). 150 ping is very difficult to navigate the game with, constantly getting kicked out of auction house, craft stations, and teleporting. Prior to these issues, I was sitting around 50-70 ping.

This is my speedtest to Seattle:

Currently the only way to circumvent this issue is to use a VPN directly to a Seattle Server. Which will get me around 80-100 ms depending on where I am.

I’ve spoken with my ISP and they aren’t able to identify any issues, I’ve had my modem reset and then replaced prior to knowing about AWS issues from last week. I don’t have Ipv6 enabled, i’ve reset **netsh winsock and have followed other directions i’ve seen on the forums. Is this something AGS is aware of?

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Hello there @blkfiredrag ! First of all thanks for the information and the screenshots of what is happening. We are in fact aware of this situation and we have a post on the forum to gather more info. Please click on this link to visit the discussion:

Once we have more info on what is happening and a solution is given we will notify and update the forums.

Thanks for your understanding and for being part of us in this journey!

See you in game!

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Hi @blkfiredrag!

I hope you are doing great!

To add to what @Wura said there is a Notice on our Official News section of the forums, please keep an eye out as any new updates might come from that notice. Here is the link to that notice.

Take care! :smiley:

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Hello, still experiencing double the ping without being on a VPN. I noticed the Thread @Hunden linked has now closed. The ping is very unplayable and even on the VPN 90ping is still very rough.





@Hunden is this something that is still being worked on?

Hi @blkfiredrag!

I hope you are doing well. :smiley:

And yes it is still being researched here, High Latency & Stuttering Issues .

If you have the same issue please refer to that and put in your information on that post.

Take care and happy holidays!

I would like nothing more then to be able to play the game under 150 ping…


160 ping without VPN. Very fun. Bump.

I’m not sure what i’m missing… In the menu screen i’m 47ms to server, in game i’m 160 ping.


Hi @blkfiredrag!

I hope you are doing well!

I understand the situation and I apologize for the issue. Can you do me a favor and do a clean boot, How to perform a clean boot in Windows , please turn off as many apps or process as possible. After that run the game and check if it still showing the 160 ping.

Take care and make sure to let me know what happens.

Hey @Hunden I ran my system in a “clean boot” and still had same affect. I installed the game on a gaming laptop of mine and has the same issues as described so its safe to say its not a PC related issue (also considering a VPN will SIGNFICANTLY increase performance for me on said PC). I also brought my gaming. This issue started when AWS did routing changes on its first large outage a month ago.

Also, a friend of mine who is on same ISP provided me some screenshots of his ping as well.


Thanks for informing me @blkfiredrag!

I understand much better the situation with all the information you have provided, I appreciate that. Quick question, are you and your friend both in “El-Dorado” server?

Yes that is correct

@Hunden is there going to be any solution soon?

because i posted the same issue in a couple of other threads and for south american players this issue is way worse then the described one here. SA players are being routed from - in my case Peru - to USA and then to Brasil. I’m pretty sure you can imagine the lag we are having playing on a ping of 260+ being connected to a SA server (Irkalla) when the ping to US-EAST is only 160 (Valhalla). All that since mid or beginning of December. Me and a lot of other players stopped playing because of that as it is really not fun at all rubberbanding all around


Yeah i’ve also had high latency just almost about anywhere that having people around me makes it unplayable since the game doesn’t register my hits hitting my enemies.

Yeah I’ve also stopped because of this

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