Very High Latency Since Last Weeks AWS Outage

I would like nothing more then to be able to play the game under 150 ping…


160 ping without VPN. Very fun. Bump.

I’m not sure what i’m missing… In the menu screen i’m 47ms to server, in game i’m 160 ping.


Hi @blkfiredrag!

I hope you are doing well!

I understand the situation and I apologize for the issue. Can you do me a favor and do a clean boot, How to perform a clean boot in Windows , please turn off as many apps or process as possible. After that run the game and check if it still showing the 160 ping.

Take care and make sure to let me know what happens.

Hey @Hunden I ran my system in a “clean boot” and still had same affect. I installed the game on a gaming laptop of mine and has the same issues as described so its safe to say its not a PC related issue (also considering a VPN will SIGNFICANTLY increase performance for me on said PC). I also brought my gaming. This issue started when AWS did routing changes on its first large outage a month ago.

Also, a friend of mine who is on same ISP provided me some screenshots of his ping as well.


Thanks for informing me @blkfiredrag!

I understand much better the situation with all the information you have provided, I appreciate that. Quick question, are you and your friend both in “El-Dorado” server?

Yes that is correct

@Hunden is there going to be any solution soon?

because i posted the same issue in a couple of other threads and for south american players this issue is way worse then the described one here. SA players are being routed from - in my case Peru - to USA and then to Brasil. I’m pretty sure you can imagine the lag we are having playing on a ping of 260+ being connected to a SA server (Irkalla) when the ping to US-EAST is only 160 (Valhalla). All that since mid or beginning of December. Me and a lot of other players stopped playing because of that as it is really not fun at all rubberbanding all around


Yeah i’ve also had high latency just almost about anywhere that having people around me makes it unplayable since the game doesn’t register my hits hitting my enemies.

Yeah I’ve also stopped because of this

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Hi @blkfiredrag.

Thanks for letting me know the situation about you and your friend. I really apologize for the situation. I’ve been keeping track of certain servers suffering from this and try to inform the team as soon as possible.

Also, @jamesd.weiss I understand the situation and I will be informing the team of your server too, since you gave a date I think it was right after the AWS outage that you started suffering from this.

Also also, @Ch405 may I know the server you play in?

Finally if all you can go to High Latency & Stuttering Issues and make a post there with the template provided there it would be awesome, this is just to provide extra visibility to the team, thanks in advance.

Take care all of you, please inform me of anything else that arises as soon as possible. I’ll try to keep track of this post too.

I play in Midian

Its crazy this is still an issue after all this time

Hi @blkfiredrag!

I hope you are doing well! :slight_smile:

I totally understand what you are going through and I do not wish that anyone plays with lag specially this type of games that are reactive. I’ve been informing the developers about this lag or high latency and they are aware of the situation.

Quick question in the past month have you contantly been playing with lag?

Looking forward to your reply! Take care! :smiley:

Hello @Ch405 @blkfiredrag

I’m sorry to hear that you are still facing the issue. We really appreciate you bringing this to our attention.

You can use the following link High Latency & Stuttering Issues and post your details as per the format provided.

Alternatively, you can also contact us via our live support channel so we can investigate your issue further.

You can find the link to get help from Amazon Games via chat here: Contact Us | Amazon Games

As we will need some personal information from your account. Be sure to have your game logs ready just in case they ask for them.

You can access your game logs from: Users\AppData\Local\AGS\New World\LogBackups

If you have any question please feel free to ask us.

Stay Safe and Healthy.

Have a nice day!

Yes, this issue has been persisting with everyone on my same ISP since early December when AWS had a massive outage and did “routing changes”

I’ll get that information tonight although I doubt it will be helpful. Alternatively, if you look at my earlier posts, anyone who is using the same ISP as me can use a VPN to circumvent and cut the ping in half

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And prior to the AWS outages, using a VPN wasn’t necessary

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