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Don’t forget to check the Known Issues List to see if your issue is currently being worked on by the dev team.
We also have existing workaround for some issues that you can find here:
What is your character name in New World: Churuk
What server/world did you experience your issue on: Pluto
Describe the issue you are experiencing: I got some voidbent piece missing while i was running Dynasty dungeon
Is this a bug or an exploit: A bug
(if a bug) How did the issue effect your gameplay: I mean I couldnt find my armor anymore to change my class
(if a bug) Were you able to recover from the issue: No i couldnt
(if a bug) Please include a screenshot or video of the issue that you have experienced: I mean I did not record so idk
What are the steps to reproduce the issue as you experienced: huh, run dynasty, try to change armor while you are in the boss and then die, to then realise when you spawn back that your VB armor did not even put on while you tried to put it on, and that it is not in your inventory anymore.
Firstly I would suggest you to try the troubleshooting steps mentioned by @EijunS i.e to perform a Steam Support :: Verify Integrity of Game Files and then try to launch the game after this and if it still doesn’t work I suggest you to please reach out to our New World - Support | Amazon Games so that we can try other methods and if not create a ticket for our Devs to check.
Be sure to have your game logs ready in case they ask for them:
Provide the latest 3 logs from: Users\AppData\Local\AGS\New World\LogBackups
Instructions for finding the in-game logs:
Press Windows+R on the keyboard, type %appdata% and press enter.
Open the most recent file from this folder: /AppData/local/AGS/LogBackups.