we are unable to provide you with access from your current location

Good afternoon. I faced an unprecedented infringement of my rights. The fact is that a year ago I bought the new world game, played more than 110 hours in it, but then for personal reasons I stopped playing it. A year later, and today, I downloaded it and decided to go in, after which I discovered that it was no longer available in my region. How does is called? I would understand if in my region it could not be bought anymore (it cannot be bought), BUT the game was already bought a long time ago, and they just took me and banned me for nothing! However, I am denied a refund. They forcibly do not allow me to enter the game and at the same time they do not want to return the money. It’s called stealing! Why my funds were stolen and I was banned for NO reason. A very short-sighted act to block people, just because they were in the wrong place at the wrong time. This is a direct infringement of human rights due to his belonging to some locality, to be honest, it is a pity that such famous companies are engaged in such low deeds …

If you are playing from a location the game is not currently accessible from:

  • You have not been banned
  • Not being able to log into a video game from where you are is in no way an infringement of human rights and you trivialize genuine infringement of rights by trying to say it is

Out of curiosity, where is it you’re trying to log in from?

Hello @cold969rain,

Welcome to the New World forum, I’m really glad to see you are here at the forums and hope you can enjoy your time here and at the game as well!

I’m really sorry about the restriction you’re having to access New World, in case you feel that the blocking is unfair I can advice you to reach support using this link: Contact Us | Amazon Games to create a support ticket and review your case in more depth.

Please make sure to add the DxDiag and Gamelogs through a sharing link from a Cloud Storage like Google Drive to the support report, you can pull it following this steps:

DxDiag report:

  • Go to Windows Start search bar and type dxdiag.
  • Click on dxdiag.exe.
  • When green progress bar goes away, select Save All Information and save the file to their desktop.


  • Game logs can be found on: \Users\USERNAME\AppData\Local\AGS\New World\CrashDB\reports\

If you need further assistance in any other issue please don’t hesitate in reaching us again!


pretty sure thats the reason

Overnight, gamers on Amazon’s official New World forums posted the news that players from Russia and Belarus are being blocked from playing on the game’s servers in what is widely presumed to be motivated by Russia’s ongoing invasion of Ukraine and ongoing mass-murder of civilians.

Seriously? This is precisely a violation of human rights, so there is no need to say that this is not so! I paid for this game. If you are not given the opportunity to play it for far-fetched reasons, you can simply return the money for the product. And so - this is called theft
where I come from doesn’t matter, this in no way justifies the company’s short-sighted policy

Oh my God. I have nothing to do with invasion and politics. I myself have been a victim of all this madness. But not to let go to an account that was bought a long time ago and played about 110 hours there - this is stupid. At the same time, do not return funds for a game that the company forcibly does not allow me to play. This is theft of funds. How primitive logic should be to block people from entering because of politics, and even more so their location, the level of thinking of a 15-year-old teenager … Not everyone likes what is happening, what does ordinary people have to do with it …

Thank you, everything is clear to me now, it’s a pity that in 2022 ordinary citizens are divided into good and bad, people are divided by country, people are divided by location. This will once again unite people, and not divide them according to signs (no).
No answer needed

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