so it happens when I select my character and I can’t create a new character on the same account it does the same thing. I think it is linked to the achievements and notifications pop up. If I create a whole new account it works. Everyone else that is getting the suspicious software or corrupted install was able to fix theirs by deleting the assets folder and re-downloading because in the game logs their [ERROR] said it was something with a texture in the assets folder. Mine is different.
my account has been unplayable for 12 days now and every day I have contacted support with no answers and they keep saying they will follow up in 24-48 hours but none of them did I am beyond upset with the live support system. I provided logs humored them and tried all their “fixes” and after I do and tell them it doesn’t work because it’s account data issue. They offer no support after the copy and paste fixes
I have the same issue. I have an open ticket with the devs via the live help team. I havent played the game now in 12 days. I was using the life staff when the game crashed. I created a new steam account. Borrowed the game from my original steam account and I can play fine (had to create a new character of course). I think my character file in game is corrupt.
I cannot log into the game anymore either. i have the same error in the logs
Report Error: Reason: 50 BannedUntilEpochMS: 0d
i disabled, razer software, RGB, autohotkey. still cannot get in.
any help would be appreciated.