I in a way agree with this post about compensation. I don’t always agree that people should be compensated when things go wrong in games, however, with this it isn’t a problem in game. See you actually have to get into the game when it launches to have a problem. Now as we can see, there is roughly a little over 150,000 peeps waiting in queue, with average wait times of 8+ hours just in US East. It makes my eyes bleed when I look at the other queues and add up all the numbers together. Basically, more than 60% of the people that purchased the game are not even able to play it.
So why do I agree with this post? Well because Amazon said they will be ready for everyone in Aeternum when the game launches. I understand that Amazon was working on bugs, but if you had even the decency to look at the known bugs on their list and what was actually fixed, then you would begin to wonder what they actual value or consider important. Bugs aside, launching a game is clearly an amazing accomplishment, but what has happened here is not a successful launch. Amazon has the power, capacity, and technology to carry out a task like this with no problem, including the money to carry this out. I mean they sold just over 600k copies of this game, e.g., $23,994,000, just for the regular copy, no need to make the number look bigger because of the deluxe version.
Now, 600k copies, with about 90%+ of those being pre-orders they should of had at least enough capacity on their servers to cover at a minimum 20% more than what was sold. So, if they want to keep capacity at 2k, then they would have needed a little more than 360 worlds across the 5 main servers (e.g., US East, West, etc.). But instead they took the money and decided, hey I don’t care that 600,000 people purchased our game, there is no way that every single one of those people are planning to log into the game when it launches and determined that only 252 servers capped at 2k would be sufficient. Ok yeah that takes care of 504k people, but apparently they didn’t even look to see where those copies were sold, so this number is not accurately split between the main servers making extremely long queue lines almost on every server.
This is clearly neglect, lack of smarts, or just plain and simple, Amazon doesn’t care about the people playing their game. If Amazon wants to show that they actually care, then here is what I suggest for compensation.
Skins: Every player gets to choose two skins for free off of the in-game store
OR
In-game Currency: Every player gets 20,000 - 40,000 coins to spend in the in-game store
Why is this both good for Amazon and the game? Well it shows that Amazon actually cares that they screwed up on this launch. It shows that they are taking responsibility for the actions and situation that has happened. Also it doesn’t break the game, it makes people want to get into the game and put on their newly acquired skin, or spend the in-game store coin. Happy players makes people more optimistic about problems getting fixed.
We need a quick fix or an equally valuable reason to be ok with waiting 8+ hours in a queue on a game that Amazon is proud of.
