when i start the game, it defaults on US instead on EU my server, plus when it enters the Eu, it doesn’t find my character and tells me to create new character before skipping default cinematic to go back to find my character
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Don’t forget to check the Known Issues List to see if your issue is currently being worked on by the dev team.
We also have existing workaround for some issues that you can find here
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What is your character name in New World:
What server/world did you experience your issue on:
Describe the issue you are experiencing:
Is this a bug? (If this is an exploit, please dm Aenwyn or Luxendra)
(if a bug) How did the issue effect your gameplay:
(if a bug) Were you able to recover from the issue:
(if a bug) Please include a screenshot or video of the issue that you have experienced:
What are the steps to reproduce the issue as you experienced:
When did this happen? (Date and Relative time; please include your timezone)
I am sorry to hear you seem to be having issues with connecting to the game and locating your character .
Please try the following steps in order to troubleshoot this:
1- Please verify the integrity of game with the Steam integrity check How To run a Steam Integrity Check
2- Close other applications that may be taking up your bandwidth.
3- Switch to a wired connection.
4- Restart your router and modem.
5- Troubleshoot your firewall.
-Press Windows + R, type “firewall.cpl” into the Run window, and then press Enter.
-Click Allow an app or feature through Windows Firewall and then click Change settings.
-Look for the game in the list of allowed apps and features. If it’s present, make sure it’s checked, and that both the Private and Public columns have a check mark. If the app is missing from the list, you need to add it.
*Click Allow another app…, locate and select the app, then click Add.
*Once you’ve done that, you need to ensure that the app is checked, and that it has check marks under both the Private and Public columns.
6- Test your connection for packet loss or buffering. To test, go here and click the big Start Test button to start the test. Once the test is complete, the results are displayed.
7- Verify you are not using VPN or proxy services. (Note the use of VPN is not permitted when connecting to our servers).
If the issue persists after this, the scenario will require our tech team to look into your logs and follow up directly with other possibly sensitive account information that is best not posted on the forums so it would be best if you could please create a web ticket by going to Contact Us | Amazon Games.
I hope this helps and if not, do not hesitate reaching out to live support.
I am sorry to hear the issue has continued to happen and thank you for clarifying this is happening in the Public Test Realm. Please note that according to the PTR FAQ: “Unfortunately, due to the temporary and potentially unstable nature of the PTR, general Customer Service assistance through both Live Chat and through the Support Website will not be available.”.
You may post any feedback or questions you may have in the PTR Forums.
