We need transparency on this, it’s not ok to have 5% or more of your playerbase get auto-banned for doing nothing wrong because the auto-ban triggers were set too strictly.
Players who spent their money and honest hours on this game are getting banned for no real reason.
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Hello, I will investigate with the moderation team, but if you feel you have been wrongly banned you will need to use the Support appeal process. They are the only folks with the tools to review your account behavior and see the records on why a ban was issued.
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Thank you Mugsy for acknowledging this. It’s a really frustrating process to have to go through when you are autobanned like this and then have to wait 24-48 hours to even get a response from the moderators.
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It does sound like maybe you were netted for bot account behavior. What are some of the character names involved?
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This happened on my wife’s account yesterday. Her main character is named Cosmic Teapot however, the character that she made and deleted to check other servers was Taia. Thank you for checking these as she can’t post here due to the ban.
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It would be nice if you could see the map data when clicking on the server before joining. I also made an alt to check about 10 new servers to transfer to, guess I should be expecting a ban soon? YIKES Amazon… YIKES…
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It’s not a Steam family account by any chance? Those are banned now.
it’s not, we have our own separate steam accounts and game accounts. This seems to be specifically related to making multiple characters (in our case to check other servers) in a specific period of time.
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Was just told about this site https://nwmaps.info/ that has map info and they apparently have a discord bot that will tell you pop and queue…
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My husband was auto-banned for making a new character on a different server. Are you able to help? His name is Pandabear41
Hi @NW_Mugsy any updates on this one? We’ve all submitted ban appeals but going on 24 hours with no response.
My friends’ names are Gorilla76 and LordDojo , they submitted appeals, I hope this can be resolved soon, thank you for replying.
Hi, we are experiencing the same issue. Actually, our friend Name : Degoo on Lyonesse got a ban after creating new characters on different servers (the same name : Xclik). This was in order to choose where we will transfer. We are really disgusted and if he is not unbanned, we will stop the game and we are 10 players.
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why not post server faction balance #'s and territory ownership maps for all servers and there is no need for people to create chars to check other servers…
I was thinking i would do the same thing as my server has huge faction imbalance with 1 faction holding 8 territories while my faction has 1, and the other has 2…
for us, there was a lot of other info to consider such as taxes, fees, what the chat was like but I agree.
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actually now i think about it, wouldn’t need to post any numbers, though showing territory tax rates would be handy (I know it can still change waay to often, and within a ridiculous range)
just need a map from each server showing the territory faction ownership.
might be a neat idea for a 3rd party web site to pickup… (have it refresh the maps daily)
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One of my very small company’s members, BodaZen, was scouting new servers for us and caught a ban. If he isn’t reinstated, most of our company will be abandoning the game. I understand that this is probably due to trying to mitigate the gold spammer problem, but they are using napalm when a more precise approach is needed. I actually see that as an overall philosophy to every issue in this game and find it disconcerting.
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Hello,
Please check Oxinn on wonderlan server, he also got banned for no reason. I can guarantee he didn’t exploit anything.
Thanks in advance.
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I hope folks can understand this behavior is very similar to how gold spammers behave.
Creating 10+ new characters, skipping the tutorial, and a host of other behaviors that don’t look like someone who plays will likely result in your being tracked as a potential botter/gold spammer.
I do understand there may be a very small amount of folks not doing this and you should submit an appeal and hopefully you can show you are an actual player on some server.
We won’t be able to help you solve this issue on the forums. We have escalated this potential issue to moderation and support.
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