Why is there no fight against bots?

Hello! After you removed mobs from orichalcum vein in Ebonscale Reach, bots appeared. I have already sent a report in the game and wrote to technical support, but unfortunately there is no sense. They run around there around the clock and do not allow honest players to collect orichalcum ore. The nicknames of the bots are Pouchcall and DY James Ferri server. I really ask you to deal with the violators

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