New World switched from a small PVP sandbox to PVE in Alpha, then they had a mere 2 month closed beta and 3 day open beta. Imagine changing everything about your game and then only having a 2 month closed beta after doing so.
Now, take for example, World of Warcraft. A game that was always what it was going to be, but it was also made by gamers at Blizzard, (when gamers still ran things), and they had a 7 month closed beta. New World was released too soon, it wasn’t ready. They needed another year or more after changing the game model so drastically and then they needed a much longer closed beta.
But they rushed it and this is the consequence of that action.
Now add to the fact that they didn’t hire anyone with any MMO experience, playing or developing and you can see how these bad decisions could get made.