It’s not really helping man seriously. I already gave proof how they respond it
It’s not even half an hour and they keep replying in the same automated replies over and over again
Is the proof not enough they’re not even checking the chat in-game that I did was a joke and mistaken as bot selling coins?
Character name: testutop123
Server: Delos
Issue: my joke troll on global chat considered/detected as bot selling coins and got permaban as RMT
I am desperate, I really dont know where else to go.
please understand, this is devastating to me
grinded for a whole year, never did any violation, and just got permaban in an instant because of the misunderstood global chat
this guy did the same mistake as me and got ban uplifted. i believe he also got mass reported by players for selling coins or detected by system as advertising selling coins
Being un perma banned - Game Feedback / Game Feedback - New World Forums
Hello @testutop,
Thank you for reaching out regarding this situation, I’m very sorry to hear that you have been banned. To answer the question in your post title, the reason why here in the forums we refer to the appeals team through a web ticket is because that team is the only one that handles issues with bans, here in the forums we don’t have any tools or visibility about bans or account issues, which is why we are unable to provide any kind of support in the forums.
Unfortunately the only way to get support with bans is using the appeals ticket:
Sorry for the inconvenience and thank you for your understanding.
can you at least help me through to tell them see my chat log. nothing even saying Im selling or advertising my coins to sell
You and I are one of the very few who were banned for no real reason, had to fight both AGS support and explaining my ban here and only through here, with the assistance of @Aenwyn reading and understanding my situation did my ban get taken back (which I was never ‘banned’, an in-game monitor just logged into my account unbeknownst to me mind you, fixed my problem and forgot to “unban” my account while they fixed my issue and after the 1st ‘unban’…it was done AGAIN to me by a different in-game monitor and had to do the process twice, talk about your all time screw ups on the in-game team hahahaha).
So consider yourself extremely lucky and as you are, I was very thrilled to have proper assistance and still give props to Aenwyn to leading to my unban even though they’re not really suppossed to, only direct to customer support
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