Wifes character moved?

Hello, My wife waited in a queue for 4-5 hours to play with me. When we created the character we made sure if was on the exact same server I was on. She finally got through the queue and started leveling her new character, i was unable to add her as a friend… she got disconnected from the server… when we went to log back in it appears her character has been moved to a different server? and she immediately got a queue of 3000?

First, WHY is she no longer on the same server so we cannot play together???

Second, if your game crashes due to YOUR bugs, why is she stuck back in another 5-6 hour queue?? you need to enforce a grace period?

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