Windows 11 Crash Randomly

[Mythridium]

OS: Windows 11 64 bit
Processor: i7-11700F
Memory: 32GB RAM
Graphics: RTX 3070
Direct X: 12
Network: Fibre NBN
Storage: 2TB NVMe

The game randomly crashes after a random amount of play time. There doesn’t seem to be any rythm or rhyme to it.

Windows 11 was a fresh install, not a Windows 10 upgrade.

Steps I’ve taken to try resolve:

• Verified Integrity of Files
• Ran EasyAntiCheat_Setup.exe
• Excluded EasyAntiCheat and EasyAntiCheat Service in anti virus software

I get the following 2 errors in Event Viewer:

This event first:

Fault bucket , type 0
Event Name: AppHangXProcB1
Response: Not available
Cab Id: 0

Problem signature:
P1:
P2:
P3:
P4:
P5:
P6:
P7:
P8:
P9:
P10:

Attached files:
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.52e60ad6-96bd-4192-ad07-ef6ecc0fce9b.tmp.WERInternalMetadata.xml
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.b2ac4746-caed-4cd4-803a-4890e3cc3df6.tmp.csv
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.be2e858f-dd52-4b8f-b37a-f1b481f3ae35.tmp.txt
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.e396948b-e823-4313-83c3-3a260209e2a3.tmp.xml

These files may be available here:
NULL

Analysis symbol:
Rechecking for solution: 0
Report Id: 51835887-0485-4e95-8711-d9d57eb1b7ee
Report Status: 97
Hashed bucket:
Cab Guid: 0

---

Then this error straight after 3ms:

Application Hang

The program NewWorld.exe version 1.23.376.811 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.

[HAWK_EYES]

Hello @Mythridium,

Since you already have tried the possible troubleshooting and it did not help, so I request you to please contact us via our live support channel so we can investigate your issue:

Contact Us | Amazon Games

Be sure to have your game logs ready just in case they ask for them.

If asked kindly provide the latest 3 logs from: Users\AppData\Local\AGS\New World\LogBackups

Along with DxDiag report https://support.microsoft.com/en-us/windows/open-and-run-dxdiag-exe-dad7792c-2ad5-f6cd-5a37-bf92228dfd85:

• Go to Windows Start search bar and type dxdiag.
• Click on dxdiag.exe.
• When green progress bar goes away, select Save All Information and save the file to their desktop.

I hope this helps.

See you very soon in Aeternum

[zTL33T]

If I were you I’d go back to win 10.

Microsoft said win 11 will be better for games, word arround hardware forums says otherwise.

GLHF

[aztech63]

Buying a new PC soon and researching 11 vs 10 on NW. They don’t support it yet but lots of folks run it just fine. I’m running 10 right now and I get random crashes and freeze ups but not limited to NW. Sometimes 4 in a day, other times none for days. It’s just the OS and hardware have so many intertwined things that can mess it up. I’m sure in 50 years things will run perfect.